Vending Support Specialist

Production Tool Supply Company LLC; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Tuition Reimbursement

401(k) with Company Match

Medical, Vision, and Dental

Job summary

PTSolutions is seeking a Vending Support Specialist to install, maintain, troubleshoot, and repair industrial vending machines at customer facilities. Role includes remote support from the facility, with onsite visits for installations and replenishments. Travel is limited to the area.

Responsibilities include handling service tickets, inventory management, and coordinating with Sales and VMI teams to ensure optimal customer outcomes. Some hands-on repair and scheduling duties are involved.

Qualifications

• Must be age 21+ to drive a company vehicle
• Valid driver’s license with clean driving record
• High School Diploma or GED Equivalency

Responsibilities

• Set up, program, and troubleshoot tool & MRO industrial vending machines
• Answer and respond to multiple calls daily while creating & logging service tickets
• Maintain an accurate inventory for each machine at each customer; remotely via data & onsite as required
• Communicate with all customer personnel in a timely, professional, and courteous manner
• Coordinate with local Field Sales, Sales Manager, and VMI Manager regarding customer accounts & best practices
• Prepare and complete orders for delivery or pickup according to schedule (pick, load, pack, wrap, label, ship)
• Travel: 20%

Skills

Driver's license

Communication skills

Customer service

Microsoft Office

Education

High School Diploma or GED

Tools

Windows OS

Microsoft Office (Outlook, Excel)

Job description

PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping.

As our customers’ business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduces overspending & overhead and brings our customers to the next level. PTSolutions conducts on-site evaluations and provides training programs to help our customers improve their manufacturing process and reduce costs. From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way.

We’re looking for anVending Support Specialist to join our team. Working as a Vending Support Specialist, you will play a pivotal role with supporting our customers’ manufacturing process & capabilities. We will provide the training needed for you to effectively & efficiently install, maintain, troubleshoot, and repair the tool & MRO industrial vending machines that are located in our customers’ manufacturing facilities. Vending Support Specialists can effectively support our customers remotely via our facility, but installations, inventory replenishments, and some hands‑on repairs will require an onsite visit. Travel would be limited to the area.

Why join the PTSolutions Team?

• Paid Holidays, Paid Vacation, and Attendance Awards
• Competitive Pay with Overtime eligibility
• Growth opportunity locally & nationally (we promote from within!)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental available FOM following hire
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance

POSITION RESPONSIBILITIES:

• Set up, program, and troubleshoot tool & MRO industrial vending machines
• Answer and respond to multiple calls daily while creating & logging service tickets.
• Regularly maintain an accurate inventory for each machine at each customer; remotely via the communicated machine data & onsite as required.
• Communicate with all customer personnel in a timely, professional, and courteous manner.
• Quickly respond to customer demand for replenishment & additional product lines in their VMI programs.
• Maintain quality service levels and process efficiencies while providing for continuous departmental improvements.
• Effectively coordinate with local Field Sales, Sales Manager, and VMI Manager regarding customer accounts & best practices.
• Prepare and complete orders for delivery or pickup according to schedule (pick, load, pack, wrap, label, ship).
• Receive, sort, and place materials or items on racks, shelves, or in bins according to organizational standards.
• Assist with other projects & duties when the business needs require.
• Travel: 20%

Experience and Skills

REQUIRED QUALIFICATIONS:

• Must be age 21+ in order to drive a company vehicle
• Valid drivers license with clean driving record
• High School Diploma or GED Equivalency

THE MOST QUALIFIED CANDIDATES WILL HAVE:

• Plans and organizes tasks & work responsibilities to achieve goals and objectives while remaining calm & professional under pressure
• Self-directed and possesses a high level of productivity and personal organization while dealing with frequent interruptions
• Customer-centric attitude and a desire to grow with & contribute to customer-focused company
• Excellent communication skills including verbal, written, and interpersonal are required
• Strong problem solving and deductive reasoning skills
• Proficient use of a Windows computer, Microsoft Office (Outlook & Excel) & Teams
• High School Diploma or GED Equivalency

This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.

This position is based in our facility, so only candidates residing in the area will be considered. Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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