Vending Support & Onsite Tech Specialist

Production Tool Supply Company LLC; Tempe (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Overtime eligibility

Growth opportunities

Tuition reimbursement

401(k) with company match

Medical, Vision, and Dental

Short/Long Disability Insurance

Life Insurance

Voluntary Life Insurance

Job summary

PTSolutions is seeking a Vending Support Specialist to install, maintain, troubleshoot, and repair our tool and MRO industrial vending machines at customer facilities. Some onsite visits are required, with travel around 20%.

You will respond to calls, log service tickets, manage machine inventory remotely and onsite, and collaborate with Field Sales and VMI to ensure reliable service and timely replenishments.

Qualifications

• Must be age 21+ to drive a company vehicle.
• Valid driver's license with clean driving record.
• High School Diploma or GED Equivalency.
• Plans and organizes tasks & work responsibilities to achieve goals and objectives while remaining calm & professional under pressure.
• Self-directed and possesses a high level of productivity and personal organization while dealing with frequent interruptions.
• Customer-centric attitude and a desire to grow with & contribute to a customer-focused company.
• Excellent communication skills including verbal, written, and interpersonal are required.
• Strong problem solving and deductive reasoning skills.

Responsibilities

• Set up, program, and troubleshoot tool & MRO industrial vending machines.
• Answer and respond to multiple calls daily while creating & logging service tickets.
• Regularly maintain an accurate inventory for each machine at each customer; remotely via the communicated machine data & onsite as required.
• Communicate with all customer personnel in a timely, professional, and courteous manner.
• Quickly respond to customer demand for replenishment & additional product lines in their VMI programs.
• Maintain quality service levels and process efficiencies while providing for continuous departmental improvements.
• Effectively coordinate with local Field Sales, Sales Manager, and VMI Manager regarding customer accounts & best practices.
• Prepare and complete orders for delivery or pickup according to schedule (pick, load, pack, wrap, label, ship).
• Receive, sort, and place materials or items on racks, shelves, or in bins according to organizational standards.
• Assist with other projects & duties when the business needs require.
• Travel: 20%

Skills

Driver's license

Customer focus

Strong communication

Education

High School Diploma or GED

Job description

PTSolutions is seeking a Vending Support Specialist to install, maintain, troubleshoot, and repair our tool and MRO industrial vending machines at customer facilities. Some onsite visits are required, with travel around 20%.

You will respond to calls, log service tickets, manage machine inventory remotely and onsite, and collaborate with Field Sales and VMI to ensure reliable service and timely replenishments.