Vending Service Technician

Shaffer Distributing Company; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health & Vision plans

401(k) with company match

Company car

Phone reimbursement

Paid time off

Job summary

Shaffer Distributing Company is seeking a Field Vending Service Technician to install and repair vending machines across Ohio. The role requires hands-on mechanical and electrical repair skills, and the ability to travel frequently to customer sites.

The ideal candidate has at least five years of repair experience, with preference for vending machine know-how. You will work independently, manage time effectively, and maintain a professional demeanor with customers.

Qualifications

• High-School Diploma or GED required; electro-mechanical degree beneficial.
• Minimum five years' experience in equipment repair; vending machine repair experience preferred.
• Ability to travel throughout Ohio and work independently.

Responsibilities

• Repair and install vending equipment to promote continuous operation.
• Install both new and refurbished equipment at customer sites.
• Troubleshoot and replace faulty components (coin mechanisms, card readers, boards, motors, etc.).
• Maintain parts inventory in service vehicle and restock as needed.
• Respond to service calls promptly with professionalism and focus on customer satisfaction.
• Schedule appointments with Operations Coordinator and prioritize urgent service needs.
• Instruct and train customers on operation, settings, and upkeep of machines.

Skills

Troubleshooting

Mechanical repair

Electrical repair

Customer service

Time management

MS Outlook

Education

High-School Diploma or GED

Electro-mechanical degree (beneficial)

Tools

Hand tools

MS Outlook

Job description

Shaffer Distributing Company, an employee-owned business and a leading distributor of vending machines, arcade games, parts, and services in the Midwest, is in search of an experienced Field Vending Service Technician! The role involves installing and repairing various vending machines at customer locations throughout the State of Ohio. The ideal candidate will be hands-on with an understanding of mechanical and electrical repair and troubleshooting of a vending machine.

Key responsibilities include:

• Responsible for repairing and installing vending equipment to promote continuous operation of the machines.
• Installing both new and refurbished equipment at customer sites.
• Troubleshoot and replace faulty components, including coin mechanisms, card readers, control boards, compressors, motors, and other hardware.
• Keep inventory of parts and supplies in service vehicle and restock as needed.
• Respond to service calls promptly, maintaining a high level of professionalism and customer satisfaction.
• Work closely with the operations Coordinator to schedule appointments and prioritize urgent service needs.
• Instructing and training customers, including those with visual impairments, on the correct operation of the machines, settings, and routine upkeep.
• Maintains positive and enthusiastic attitude with co-workers and customers.

Requirements:

• High-School Diploma or GED equivalent. Electro-mechanical degree is beneficial.
• Valid Driver’s License: This job entails significant day travel throughout Ohio.
• A minimum of five years' experience in equipment repair.
• Experience in vending machine repair is preferred.
• Ability to work independently, stay focused and motivated, and manage time appropriately to get work completed on time.
• Proficiency in MS Outlook is helpful.
• A courteous and professional demeanor.
• Strong interpersonal abilities.
• Successful completion of background checks, including criminal, driving, and credit histories.

Physical Demands:

• Capability to lift 50-75 pounds.
• Proficiency with hand tools and the operation of handcarts, dollies, pallet jacks, etc.
• Occasionally climbing and working from ladders up to 12 feet.
• Ability to kneel, stand, or sit for extended periods.

Why Shaffer

Shaffer is a family-founded, employee-owned business with deep roots in the arcade and vending equipment distribution and amusement operations space. For decades, we’ve supported customers in the family entertainment, vending, bar & restaurant, and route operations industries. We’ve grown significantly in recent years and are focused on the future — evolving our structure, strengthening our divisions, and investing in the tools and roles that will help us grow. This role is a key part of that forward momentum. At Shaffer, we care deeply about our people and customers, and we live by our core values of C.A.R.E. (Care: We root for each other, Attitude: We bring the positive energy, Responsible: We do what we say we will do, Excellence: We take pride in getting the job done right).

• Health & Wellness: Medical, Dental, and Vision plans to prioritize your well-being.
• Financial Security: Life insurance and 401(k) with 4% company match to secure your future as well as tools and access to advisors to secure your financial future
• Stock Ownership – 100% employer funded, no cost to you
• Company car and iPhone/phone reimbursement
• Paid time off and holidays

Shaffer is an equal opportunity employer and will give consideration to all qualified applicants without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.