Vending Service Technician

Shaffer Distributing Company; Mansfield (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance and retirement plans

Company car & phone reimbursement

Paid time off and holidays

Stock ownership – 100% employee-owned

Job summary

Shaffer Distributing Company, a leading Midwest distributor of vending machines, arcade games, parts and services, seeks an experienced Field Vending Service Technician to install, repair and service equipment across Ohio.

The role requires hands-on mechanical and electrical repair, troubleshooting of coin mechanisms, card readers and control boards, and the ability to train customers while traveling statewide. A valid driver’s license, strong work ethic and professional demeanor are essential.

Qualifications

• Hands-on skill in mechanical and electrical repair and troubleshooting.
• Ability to repair and install vending equipment and components.
• Strong communication and customer-service orientation.
• Background checks including criminal, driving, and credit histories.

Responsibilities

• Repairing and installing vending equipment to ensure continuous operation.
• Troubleshooting and replacing faulty components (coin mechanisms, readers, boards, motors).
• Restocking parts in the service vehicle and scheduling with customers.
• Traveling throughout Ohio to service customer sites.
• Training customers on operation and maintenance of machines.

Skills

Electrical repair

Mechanical repair

Troubleshooting

Customer training

Professional demeanor

Time management

Interpersonal skills

Education

High-School Diploma or GED

Electro-mechanical degree beneficial

Tools

MS Outlook

Job description

Shaffer Distributing Company, an employee-owned business and a leading distributor of vending machines, arcade games, parts, and services in the Midwest, is in search of an experienced Field Vending Service Technician! The role involves installing and repairing various vending machines at customer locations throughout the State of Ohio. The ideal candidate will be hands-on with an understanding of mechanical and electrical repair and troubleshooting of a vending machine.

Key responsibilities include:

• Responsible for repairing and installing vending equipment to promote continuous operation of the machines.
• Installing both new and refurbished equipment at customer sites.
• Troubleshoot and replace faulty components, including coin mechanisms, card readers, control boards, compressors, motors, and other hardware.
• Keep inventory of parts and supplies in service vehicle and restock as needed.
• Respond to service calls promptly, maintaining a high level of professionalism and customer satisfaction.
• Work closely with the operations Coordinator to schedule appointments and prioritize urgent service needs.
• Instructing and training customers, including those with visual impairments, on the correct operation of the machines, settings, and routine upkeep.
• Maintains positive and enthusiastic attitude with co-workers and customers.

Requirements:

• High-School Diploma or GED equivalent. Electro-mechanical degree is beneficial.
• Valid Driver’s License: This job entails significant day travel throughout Ohio.
• A minimum of five years' experience in equipment repair.
• Experience in vending machine repair is preferred.
• Ability to work independently, stay focused and motivated, and manage time appropriately to get work completed on time.
• Proficiency in MS Outlook is helpful.
• A courteous and professional demeanor.
• Strong interpersonal abilities.
• Successful completion of background checks, including criminal, driving, and credit histories.

Physical Demands:

• Capability to lift 50-75 pounds.
• Proficiency with hand tools and the operation of handcarts, dollies, pallet jacks, etc.
• Occasionally climbing and working from ladders up to 12 feet.
• Ability to kneel, stand, or sit for extended periods.

Why Shaffer

Shaffer is a family-founded, employee-owned business with deep roots in the arcade and vending equipment distribution and amusement operations space. For decades, we’ve supported customers in the family entertainment, vending, bar & restaurant, and route operations industries. We’ve grown significantly in recent years and are focused on the future — evolving our structure, strengthening our divisions, and investing in the tools and roles that will help us grow. This role is a key part of that forward momentum. At Shaffer, we care deeply about our people and customers, and we live by our core values of C.A.R.E. (Care: We root for each other, Attitude: We bring the positive energy, Responsible: We do what we say we will do, Excellence: We take pride in getting the job done right).

• Health & Wellness: Medical, Dental, and Vision plans to prioritize your well-being.
• Financial Security: Life insurance and 401(k) with 4% company match to secure your future as well as tools and access to advisors to secure your financial future
• Stock Ownership – 100% employer funded, no cost to you
• Company car and iPhone/phone reimbursement
• Paid time off and holidays

Shaffer is an equal opportunity employer and will give consideration to all qualified applicants without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.