Vehicle Title & Registry Team Lead

Acertus; Overland Park (KS); On-site; USD 33,000 - 37,000; Full time

Job summary

ACERTUS is seeking a Team Lead to provide day-to-day operational leadership for the L&T team in Overland Park, KS. You will coach, monitor productivity, and ensure adherence to SLAs while coordinating workflow and prioritizing tasks.

The role involves onboarding, training, and acting as the first escalation point for complex transactions and county issues. You will oversee title and registration processing accuracy and timeliness, communicate updates to stakeholders, and identify processing

Qualifications

• High School Diploma or equivalent.
• 3-5 years of customer service experience.
• Lead, supervisory, or mentoring experience preferred.
• Experience in auto/transportation/title and registration preferred.
• Knowledge of vehicle title and registration policies preferred.

Responsibilities

• Lead, coach, and develop team members through daily guidance and support.
• Monitor team productivity, quality, SLAs, and processing performance; follow up on reports and ETAs.
• Manage daily workflow and workload distribution to meet business priorities.
• Train team members on processes, state requirements, and procedures; assist with onboarding and training.
• Serve as first point of escalation for employee questions, county issues, and complex transactions.
• Oversee accurate and timely processing of vehicle titles, registrations, transfers, and related documents.
• Review processing rejections, provide feedback, and identify trends for escalation.
• Coordinate priority requests and communicate processing updates and regulatory changes to stakeholders.
• Foster a collaborative, accountable, and customer-focused work environment.
• Perform other duties as assigned.

Skills

Microsoft Office

Excel

Communication

Problem solving

Leadership

Team collaboration

Time management

Education

High School Diploma

Job description

ACERTUS is seeking a Team Lead to provide day-to-day operational leadership for the L&T team in Overland Park, KS. You will coach, monitor productivity, and ensure adherence to SLAs while coordinating workflow and prioritizing tasks.

The role involves onboarding, training, and acting as the first escalation point for complex transactions and county issues. You will oversee title and registration processing accuracy and timeliness, communicate updates to stakeholders, and identify processing