Vehicle Technology & Customer Support Specialist

Pat Milliken Ford, Inc.

Redford Charter Township (MI)

On-site

USD 40,000 - 54,000

Full time

33 hours ago

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Benefits offered by this job

Weekends Off

401(k)

Health Insurance

Dental

Vision

Paid Vacation

Blue Cross/Blue Shield

Job summary

Pat Milliken Ford in Redford Charter Township, MI is hiring a tech-savvy customer service specialist to help customers explore Ford's latest features. You will demonstrate SYNC, SYNC 3/4, FordPass App, and navigation systems while delivering exceptional service.

No automotive experience required, but a strong desire to learn and grow is essential. We offer weekends off, competitive pay, a collaborative family environment, and a clear path for advancement within the dealership as part of a

Qualifications

Must be tech savvy and able to explain new technology clearly.
Previous customer service experience required or strongly preferred.
Comfort interacting with customers and handling inquiries.
Experience with mobile apps, phones, and navigation systems is a plus.

Responsibilities

Educating customers about Ford's exciting and cutting-edge new vehicle technologies
Demonstrating and assisting customers in setting up and using SYNC, SYNC 3, SYNC 4 and SYNC AppLink
Demonstrating and assisting customers in setting up and using the FordPass App
Demonstrating and assisting customers in setting up Navigation Systems
Responding to customer support requests via e-mail and phone
Making outbound follow up phone calls to customers
Various other responsibilities