Vehicle Services Process Lead & Training Coach

Percepta LLC; Dearborn (MI); On-site; USD 31,450 - 36,919; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) with company match

Vacation/Sick Time and Paid Holidays

Employee Assistance Program

Training and Development Programs

Job summary

Percepta LLC in Dearborn, MI is searching for a Vehicle Services Team Leader to oversee operational processes and training. The role involves developing workflows and training materials while ensuring compliance with best practices.

The ideal candidate has a strong background in leadership and training, preferably within the automotive industry. The position offers competitive hourly pay and comprehensive benefits including health insurance, a 401(k), and training programs.

Qualifications

• 3-5 years of experience in a relevant field, including at least 1 year in a leadership role.
• Experience in training and coaching others.
• Knowledge of automotive industry practices.

Responsibilities

• Develop and document all workflows, SOPs, and process maps for the team.
• Create and deliver training programs for the Vehicle Services team.
• Ensure compliance with business requirements and best practices.
• Identify and implement operational improvements.

Skills

Organizational and time management skills

Detail-oriented

Proficiency in Microsoft Office

Analytical thinking

Excellent communication skills

Leadership skills

Customer service skills

Education

Associate’s degree or equivalent experience

Tools

Microsoft Office

Job description

Percepta LLC in Dearborn, MI is searching for a Vehicle Services Team Leader to oversee operational processes and training. The role involves developing workflows and training materials while ensuring compliance with best practices.

The ideal candidate has a strong background in leadership and training, preferably within the automotive industry. The position offers competitive hourly pay and comprehensive benefits including health insurance, a 401(k), and training programs.