Vehicle Services Administrator

Crawco; Northern (KY); Remote; USD 40,000 - 55,000; Full time

Job summary

Crawford is seeking a Vehicle Services Administrator to support claim operations remotely across the United States. You will handle vehicle claims intake, update status, and coordinate with internal teams to keep processes moving efficiently.

The role emphasizes attention to detail, organization, and a customer-focused mindset to deliver exceptional service to clients, insureds, and claimants while maintaining billing accuracy and timely resolutions.

Qualifications

• Attention to detail and strong organizational skills.
• Customer-focused mindset with ability to multitask.

Responsibilities

• Enter and monitor vehicle claims across channels for accuracy and timeliness.
• Serve as the main point of contact for clients, insureds, and claimants with exceptional service.
• Manage assignment queues, reassign files as needed, and resolve workflow issues.
• Process invoice approvals, corrections, and routing following client procedures.

Job description

Ready to Keep Vehicle Claims Moving Efficiently? Be the Operational Expert Behind Exceptional Customer Service! Join Us as a Vehicle Services Administrator - Remote. Work Anywhere in the US!

What’s in it for you?

• Keep Claims on Track: Enter and monitor vehicle claims received through multiple channels, ensuring accuracy and timely processing.
• Support Clients & Customers: Provide exceptional service to clients, insureds, and claimants while serving as a key point of contact.
• Drive Operational Excellence: Manage assignment queues, reassign files as needed, and resolve transmission and workflow issues.
• Ensure Billing Accuracy: Process invoice approvals, corrections, and routing while adhering to client-specific requirements and procedures.

At Crawford, every claim represents a person and a community we help restore. As a Vehicle Services Administrator, your attention to detail, organizational skills, and customer-focused mindset will play a critical role in ensuring claims are handled efficiently and accurately from start to finish.

We're seeking professionals who thrive in a fast-paced environment, enjoy multitasking, and are committed to delivering exceptional service while supporting operational success.

This is your chance to be part of the One Crawford family-where your expertise drives meaningful impact.

Ready to support critical claims operations and make a difference every day? Apply today and help us restore lives!

Provide administrative support for the claim administration process