Vehicle Services Administrator

Crawford & Company; Peachtree Corners (GA); Remote; USD 36,000 - 48,000; Full time

Job summary

Crawford & Company is seeking a Vehicle Services Administrator to support the claim administration process remotely across the United States. You will enter new vehicle claims from multiple channels, monitor queues, and provide accurate, timely processing with a customer-first mindset.

This role emphasizes attention to detail, strong Excel and computer skills, and exemplary customer service as you liaise with clients, insureds, claimants, and internal teams.

Qualifications

• High school diploma or GED required.
• 1 year of prior administrative office experience preferred in insurance.
• Knowledge of V-Tech application preferred.
• Good typing and 10-key skills.
• Strong computer skills with Excel proficiency.
• Excellent telephone communication and customer service skills.
• Ability to operate standard office equipment.
• Must complete Crawford Educational Services continuing education requirements.

Responsibilities

• Enter and monitor vehicle claims from multiple channels; ensure accuracy and timeliness.
• Provide service to clients, insureds and claimants as a primary contact.
• Manage assignment queues, reassign files as needed, resolve transmission/workflow issues.
• Process invoice approvals, corrections, and routing per client instructions.
• Ensure correct routing of invoices and attached documents; process corrections.
• Monitor transmission queue errors and assist management with reports as needed.
• Support management with reports or other duties as assigned.

Skills

Typing

10-key

Customer service

Telephone communication

Excel

V-Tech

Computer proficiency

Attention to detail

Education

High school diploma or GED

Tools

Excel

V-Tech

Job description

Ready to Keep Vehicle Claims Moving Efficiently? Be the Operational Expert Behind Exceptional Customer Service! Join Us as a Vehicle Services Administrator - Remote. Work Anywhere in the US!

What's in it for you?

• Keep Claims on Track: Enter and monitor vehicle claims received through multiple channels, ensuring accuracy and timely processing.
• Support Clients & Customers: Provide exceptional service to clients, insureds, and claimants while serving as a key point of contact.
• Drive Operational Excellence: Manage assignment queues, reassign files as needed, and resolve transmission and workflow issues.
• Ensure Billing Accuracy: Process invoice approvals, corrections, and routing while adhering to client-specific requirements and procedures.

At Crawford, every claim represents a person and a community we help restore. As a Vehicle Services Administrator, your attention to detail, organizational skills, and customer-focused mindset will play a critical role in ensuring claims are handled efficiently and accurately from start to finish.

We're seeking professionals who thrive in a fast-paced environment, enjoy multitasking, and are committed to delivering exceptional service while supporting operational success.

This is your chance to be part of the One Crawford family-where your expertise drives meaningful impact.

Provide administrative support for the claim administration process

• High school diploma; GED or the equivalent combination of education and experience.
• At least one year of prior administrative experience working in an office setting is required; preferably in the insurance industry.
• Knowledge of V-Tech application preferred.
• Good typing and 10 key skills.
• Strong computer skills along with a strong competency in Excel.
• Good telephone communication skills.
• Must possess strong customer service skills.
• Ability to operate standard business machines such as calculator, fax machine, copier machine, and computer.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

#LI-CB3 #LI-Remote

• Enter new claims into the Vehicle Services applications, claims are received via phone, email, web, client applications and fax - referring to client database for specific instructions.
• Monitor assignment queue for new claims entered directly by clients.
• Use clients' application to obtain claim information and update clients with our field staff information.
• Monitor queue for rejected files by field staff and reassign as directed by Regional Product Managers.
• Provide customer service to clients, insureds, claimants, etc.
• Escalate calls as necessary to other parties for resolution.
• Process invoice approval and review, confirm billing based on Non Sisdat client instructions.
• Ensure correct routing of invoices approved via manual approval process.
• Ensure correct documents are attached where appropriate.
• Process invoice corrections when needed.
• Monitor and resolve transmission queue errors.
• Assist management with reports or provide reports as needed.
• Performs other duties as needed.