Vehicle Service Contract Specialist

Kforce Inc; Jacksonville (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Kforce is seeking a Vehicle Service Contract Specialist in Jacksonville, FL. You will manage inbound claims, review contract coverage, and determine claim eligibility based on contract terms. You will assess repair estimates, verify costs, and communicate results to customers and facilities with a focus on service quality.

The role requires automotive experience, strong communication, and negotiation skills to resolve claims efficiently while meeting SLAs in a fast-paced environment.

Qualifications

• High School diploma/GED or equivalent required.
• Minimum of 2 years of experience in automotive service, dealership, or related environment.
• Experience reviewing vehicle repair estimates and diagnosing mechanical issues is preferred.
• Ability to evaluate coverage eligibility and apply contract provisions to claims.

Responsibilities

• Manage inbound claims and review contract coverage to determine eligibility.
• Assess repair diagnoses and estimates submitted by service providers.
• Deliver high level customer service throughout the claim resolution process.
• Communicate claim approvals, denials, and next steps clearly and professionally.
• Verify labor times, parts pricing, and repair costs for accuracy.
• Collaborate with repair facilities on pricing and scope of work.
• Meet SLAs and productivity goals in a fast-paced environment.
• Interpret service contracts and apply coverage guidelines accordingly.

Skills

Automotive knowledge

Customer service

Negotiation

Communication

Problem solving

Attention to detail

Time management

Contract interpretation

Mechanical aptitude

Education

High School diploma/GED

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Responsibilities

Kforce has a client in Jacksonville, FL that is looking for a Vehicle Service Contract Specialist who would be responsible for managing inbound claims, reviewing contract coverage, and determining claim eligibility based on contract terms and conditions. This individual will assess repair diagnoses and estimates submitted by service providers, evaluate the need for inspections, and deliver a high level of customer service throughout the claim resolution process.

Requirements

• High School diploma/GED or equivalent required


• Minimum of 2 years of experience as an automotive technician, service advisor, or within a dealership/service department environment


• Industry certifications such as ASE certifications or manufacturer-specific training are preferred


• Experience reviewing vehicle repair estimates and diagnosing mechanical issues


• Ability to evaluate coverage eligibility and make informed claim decisions based on contract provisions


• Proven ability to communicate claim approvals, denials, and next steps clearly and professionally


• Experience obtaining, reviewing, and validating repair estimates for covered repairs


• Ability to verify labor times, parts pricing, and repair costs for accuracy


• Strong negotiation skills with experience working directly with repair facilities on pricing and scope of work


• Ability to meet established service level agreements (SLAs) and productivity goals in a fast-pace environment


• Strong mechanical aptitude and understanding of automotive systems and repairs


• Ability to interpret service contracts and apply coverage guidelines appropriately.


• Excellent customer service skills with a focus on delivering a positive claims experience


• Effective verbal and written communication skills


• Strong negotiation and conflict-resolution abilities


• Critical thinking and sound decision-making skills


• High attention to detail and accuracy


• Strong organizational and time management skills with the ability to prioritize multiple tasks


• Ability to work efficiently in a fast-pace, high-volume environment


• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook


• Collaborative team player with a proactive and customer-focused mindset

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.