Vehicle Service Contract Specialist

Fortegra; Jacksonville (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Tuition assistance

Company paid short/long term disability

Job summary

A leading insurance service provider in Jacksonville, Florida, is seeking a Vehicle Service Contract Specialist to manage incoming claims, negotiate settlements, and provide exceptional customer service throughout the claims process. The ideal candidate will have a High School Diploma and at least 2 years of experience as a vehicle technician. The role requires strong negotiation skills and mechanical aptitude. This position comes with a comprehensive benefit package including medical, dental, and 401(k).

Qualifications

• 2+ years of experience as a vehicle technician and/or in a service department.
• Industry certification a plus (Factory training and ASE’s certification).

Responsibilities

• Investigates, evaluates, and negotiates service contract claims.
• Authorizes settlements within established authority limits.
• Provides professional and courteous service throughout the claims process.
• Identifies and communicates recurring issues and claim trends.
• Participate in any assigned projects or documentation.

Skills

Mechanical aptitude

Negotiation skills

Excellent customer service

Strong verbal and written communication skills

Attention to detail

Critical thinking and problem-solving

Time management

Ability to multi-task

Proficient in MS Office (Word, Excel, Outlook)

Contract interpretation

Team player

Education

High School Diploma or Equivalency

Job description

Overview

The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with contract terms. They will review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary. Additionally, they will provide exceptional customer service throughout the claims process.

Responsibilities

• Investigates, evaluates, and negotiates service contract claims in accordance with contractual obligations.
• Authorizes settlements within established authority limits and refers cases exceeding personal limits to a supervisor with recommendations.
• Provides professional and courteous service to both dealership personnel and agreement holders throughout the claims process.
• Takes ownership in identifying and communicating recurring issues, claim trends, and potential concerns to leadership to support continuous improvement and informed decision-making.
• Participate in any projects, reports, documentation, tasks, or objectives assigned.

Qualifications

• High School Diploma or Equivalency required.
• 2 plus years of experience repairing as vehicle technician and/or service department.
• Industry certification a plus. (Factory training and ASE’s certification).
• Communicate claim decisions—approval or denial—clearly to customers, along with next steps.
• For covered repairs, obtain and review estimates to facilitate timely payment authorization.
• Verify accuracy of labor times and parts pricing within repair estimates.
• Negotiate scope of work and pricing with repair facilities when needed.
• Meet service level agreements (SLAs) for call handling and claim resolution.

Skills & Competencies

• Mechanical aptitude
• Ability to multi-task
• Contract interpretation
• Negotiation skills
• Excellent customer service
• Strong verbal and written communication skills
• Attention to detail
• Critical thinking and problem-solving
• Time management
• Proficient in MS Office (Word, Excel, Outlook)
• Team player

Additional Information

Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.

Job Posting Disclaimer

Fortegra has recently been made aware of unauthorized communications regarding career opportunities by individuals not associated with Fortegra or our recruitment team. Fortegra will only contact you from the Fortegra domain address (@fortegra.com). If you receive a message from someone posing as a Fortegra recruiter via text message, WhatsApp, Telegram or other messaging platform, please report it as phishing and block the sender.