Vehicle Service Concierge - Front Desk & Check-In

BMW of Honolulu; Hawaii; On-site; USD 26,000 - 34,000; Full time

Job summary

BMW of Honolulu in Hawaii is seeking a dedicated service receptionist to greet clients, check in vehicles, and guide them to the appropriate advisers in a fast-paced dealership environment. You will use our kiosk to check in clients, document vehicle condition with a photo/video app, prepare paperwork for next-day appointments, and maintain organized records while providing friendly, professional service.

The role emphasizes proactive customer service, attention to detail, and keeping a tidy

Responsibilities

• Greet clients as they check in their vehicles in a professional manner
• Assist checking in clients utilizing the kiosk
• Direct clients to the appropriate advisors or managers
• Inspect the vehicle for damages and document findings using a picture/video app
• Prepare documents for next-day appointments
• Build and maintain knowledge of basic center information and act as a resource for clients asking questions
• Handle client complaints or refer to appropriate center employees as necessary for resolution
• Maintain a tidy reception desk area at all times
• Compose and prepare routine correspondence
• Maintain files and other records in a secure and confidential manner
• Keep service drive traffic clear

Job description

BMW of Honolulu in Hawaii is seeking a dedicated service receptionist to greet clients, check in vehicles, and guide them to the appropriate advisers in a fast-paced dealership environment. You will use our kiosk to check in clients, document vehicle condition with a photo/video app, prepare paperwork for next-day appointments, and maintain organized records while providing friendly, professional service.

The role emphasizes proactive customer service, attention to detail, and keeping a tidy