Vehicle Service Receptionist & Client Check-In Specialist

BMW Group; Honolulu (HI); On-site; USD 26,000 - 34,000; Full time

Job summary

BMW Group in Honolulu seeks a dedicated service receptionist. You will greet clients checking in their vehicles, assist with kiosk check-ins, and direct customers to the appropriate advisors or managers while delivering friendly, professional service.

This on-site role requires documenting vehicle conditions, preparing papers for next-day appointments, and maintaining a tidy, confidential reception area. You will answer questions, handle complaints when needed, and support center operations in a

Responsibilities

• Greet our clients as they check in their vehicles in a professional manner.
• Assist checking in clients utilizing the kiosk.
• Direct clients to the appropriate advisors or managers.
• Inspect the vehicle for damages and document findings using a picture/video app.
• Prepare documents for next-day appointments.
• Build and maintain knowledge of basic center information and act as a resource for clients asking questions.
• Handle client complaints or refer to appropriate center employees as necessary for resolution.
• Maintain a tidy reception desk area at all times.
• Compose and prepare routine correspondence.
• Maintain files and other records in a secure and confidential manner.
• Keep service drive traffic clear.

Job description

BMW Group in Honolulu seeks a dedicated service receptionist. You will greet clients checking in their vehicles, assist with kiosk check-ins, and direct customers to the appropriate advisors or managers while delivering friendly, professional service.

This on-site role requires documenting vehicle conditions, preparing papers for next-day appointments, and maintaining a tidy, confidential reception area. You will answer questions, handle complaints when needed, and support center operations in a