Vehicle Service Concierge

CarMax Business Services; Orlando (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Commission

Benefits

Job summary

The Service Consultant role at CarMax in Orlando bridges customers and our service technicians, guiding conversations before, during, and after repairs with clear, customer-first communication.

You will document concerns, create repair orders, provide updates on vehicle status, and consult on recommended services while ensuring accurate invoicing and smooth payments in a fast-paced environment.

Qualifications

• Strong interpersonal and communication skills.
• Proficiency in telephone etiquette and active listening.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.
• Capability to stand or walk for extended periods and work in both indoor and outdoor conditions.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments
• Consult with customers on recommended repairs and explain service details clearly
• Review completed work for accuracy and prepare invoices for billing
• Process service payments and manage cash transactions responsibly
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area

Skills

Customer service

Communication skills

Telephone etiquette

Data entry

Cross-team collaboration

Flexible shifts

Stamina

Job description

The Service Consultant role at CarMax in Orlando bridges customers and our service technicians, guiding conversations before, during, and after repairs with clear, customer-first communication.

You will document concerns, create repair orders, provide updates on vehicle status, and consult on recommended services while ensuring accurate invoicing and smooth payments in a fast-paced environment.