Vehicle Service Advisor: Fast-Paced, Customer-Centric

FINDLAY TOYOTA; Flagstaff (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation package

Paid Time Off

Medical

Dental and Vision insurance

401K

Job summary

Findlay Toyota in Flagstaff, AZ is seeking a Service Advisor to be the key liaison between customers and the service department. You will understand customer needs, explain recommended services and pricing, and coordinate with technicians to deliver timely maintenance and repairs.

We value strong communication, a customer-first mindset, and the ability to multitask in a fast-paced environment. Prior auto service experience and knowledge of vehicle terminology are a plus; a valid in-state license

Qualifications

• Previous experience in a customer service or automotive service advisor role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a fast-paced work environment.
• Basic understanding of automotive terminology and repair processes is an advantage.
• Proficiency with computer systems and software for scheduling and record keeping.
• Valid in-state driver's license; MVR Report Check
• Pass a drug test and background check

Responsibilities

• Greet customers promptly and courteously, and listen attentively to their vehicle concerns.
• Assess customer needs and provide clear explanations of recommended services, repair options, and pricing.
• Communicate vehicle issues and recommended repairs to customers clearly and accurately
• Coordinate with technicians to communicate service progress and ensure timely completion of work.
• Promote additional services and products to maximize customer satisfaction
• Maintain accurate and detailed service records and documentation.
• Schedule and coordinate service appointments efficiently.
• Build and maintain strong customer relationships
• Handle customer inquiries, complaints, and follow-ups professionally and efficiently.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Adaptability

Tools

Scheduling software

Job description

Findlay Toyota in Flagstaff, AZ is seeking a Service Advisor to be the key liaison between customers and the service department. You will understand customer needs, explain recommended services and pricing, and coordinate with technicians to deliver timely maintenance and repairs.

We value strong communication, a customer-first mindset, and the ability to multitask in a fast-paced environment. Prior auto service experience and knowledge of vehicle terminology are a plus; a valid in-state license