Vehicle Return Clerk (Remote - Michigan)

Morley Companies, Inc.; Northern (KY); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off

401(k) with match

Job summary

Morley Companies, Inc. offers a remote Vehicle Return Clerk (Repurchase Coordinator) role focused on arranging buybacks between manufacturers and customers. You will manage cases, ensure accuracy, and coordinate with owners, dealers, and lenders from a home office environment.

The role emphasizes customer service and attention to detail, with on-the-job training provided. Eligible candidates should have strong communication skills and be comfortable handling documentation and scheduling within

Qualifications

• Must pass pre-employment background check and drug screen.
• High school diploma or equivalent.
• Customer service experience (3+ years preferred).
• Able to work shifts within the center's hours of operation: Monday to Friday; 8 a.m. - 5 p.m. ET; rotational 11 a.m. - 8 p.m. ET.

Responsibilities

• Ensure case accuracy.
• Assemble case documentation.
• Coordinate communications among owner, dealer and lending institution.
• Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer.
• Provide timely solutions through inbound/outbound conversations via calls, chats, emails and other channels.

Skills

Computer skills

Attention to detail

Customer service

Education

High school diploma or equivalent

College degree

Tools

Microsoft Office

Job description

About the Role

Location: Remote – Michigan residents

Do you have a strong eye for detail? This could be a great opportunity for you – especially if you're interested in working from home!

As a remote Vehicle Return Clerk (Repurchase Coordinator) at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved.

While prior experience in banking, mortgages, accounting or an auto dealership is helpful, it's not required. We'll train you on everything you need to know to handle these transactions with confidence!

What You'll Do

• Ensure case accuracy
• Assemble case documentation
• Manage communications between the car owner, auto dealer and lending institution
• Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

What's it Like?

• We make sure you have the tools you need to be able to do your job right and be connected with your team.
• Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

Skills for Success

Required Skills

• Computer navigation, typing and Microsoft Office skills
• Strong attention to detail

Eligibility Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers
• Able to work shifts within the center's hours of operation:
  • Monday to Friday (no weekends!)
  • Primary shift: 8 a.m. - 5 p.m. Eastern time
  • Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
• Must be able to stick to the schedule reliably

Nice to Have

• Prior experience working in banking, mortgages, accounting or an automotive dealership
• College degree

Remote Work Requirements

• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem / router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail].

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy