Administrative Assistant (On Site)

Morley Companies, Inc.; Saginaw (MI); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Free on-site workout facility

Tickets to local events

Job summary

Morley in Saginaw, Michigan is seeking an Administrative Assistant (Administrative Coordinator) to manage documentation and communications for vehicle buybacks. The role is on-site with a Monday–Friday schedule, 8 a.m.–5 p.m., and requires a year of customer care experience.

Training will be provided; no automotive experience is needed. Employee benefits include health coverage, paid time off, and a total compensation package.

Qualifications

• Must have high school diploma or equivalent.
• One or more years of customer care experience (previous call center work, retail, restaurant or similar).
• Able to work on site at our office in Saginaw, Michigan, daily.

Responsibilities

• Audit inbound/outbound documentation and communications related to vehicle buybacks.
• Assemble and mail packets; file and retrieve archived documents.
• Identify and resolve issues with documents; ensure files are complete and accurate.
• Maintain timely daily activity reports and meet deadlines.
• Provide solutions through inbound/outbound communication while maintaining a positive attitude.

Skills

Organized

Deadline-driven

Team player

Critical thinking

Communication skills

MS Office

Learn new software

Education

High school diploma

Tools

Microsoft Office

Job description

About the Role

Location: Saginaw, Michigan (On Site)

Are you …

• convenient to the Saginaw area
• a critical thinker
• a problem solver
• good working on your own and with a team
• open to learning new things
• and have at least a year of customer service experience*?

This could be an interesting role for you! You'll find steady work, supportive leaders, good benefits and advancement opportunities here.

The position offers work-life balance (consistent M-F, 8 a.m. - 5 p.m. schedule) and flexibility (paid time off).

*e.g., previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers

Pay Transparency

This position starts at $14 per hour.

What’s Involved

• As an Administrative Assistant (Administrative Coordinator) at Morley in Saginaw, Michigan, you’ll manage inbound and outbound documentation and communications related to vehicle buybacks
• (Note: This is not a call center position and does not involve customer interaction)
• We're looking for someone who will be very thorough and pay strong attention to detail while processing important documents
• No automotive experience needed! We’ll train you on everything you need to know
• Your team is right there with you to serve as a resource

What You’ll Do

• Audit and set up new cases, attaching required documents
• Assemble and mail packets
• File and retrieve archived documents in the center
• Ensure physical files are complete for assigned cases
• Identify, research and resolve any issues with documents
• Understand lemon law requirements regarding titling
• Develop title competency in all 50 states
• Work with state DMV staff and Attorneys General offices on titling
• Become familiar with project operations and workflow processes
• Communicate with teammates
• Meet deadlines throughout the day
• Report on daily activity
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Location

This is an on-site position in Saginaw, Michigan. Being on site gives you space to connect with those around you. See what it’s like working on our campus: direct link to video: https://mrly.info/wi7

• Friendly, casual environment
• Corporate office in Saginaw Township, close to shopping and restaurants
• Access to free on-site workout facility
• P perks like tickets to local events

Skills for Success

Required Skills

• Be organized, able to meet deadlines
• Have a positive, self-starter attitude with a solid work ethic, excellent interpersonal skills and strong attention to detail
• Critical thinking skills
• Able to communicate and work effectively with a team
• Computer navigation and Microsoft Office skills
• Able to learn new computer programs as needed

Eligibility Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• Able to work on site at our office in Saginaw, Michigan, daily
• High school diploma or equivalent
• One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work 8 a.m. - 5 p.m. Eastern timeMonday to Friday(no nights or weekends!)
• Must be able to stick to the schedule reliably

Nice to Have

• Three or more years of customer care experience

Why Join Our Morley Family

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail].

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy