Vehicle Operations Support Specialist II

Cox Automotive Inc.; Matteson (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Public holidays

Job summary

Cox Automotive Inc. operates a Vehicle Operations Support function that oversees reconditioning for wholesale and retail channels, ensuring accurate data entry and timely delivery.

The role monitors reconditioning activities and manages client expectations, with emphasis on accuracy of information and documentation in the system. Responsibilities include maintaining client agreements, processing charges, and analyzing throughput reports, while coordinating with Recon Shop and finance teams to

Qualifications

• High School Diploma or equivalent.
• 2 years of clerical or administrative support experience.
• Valid driver's license and clean driving record.
• Excellent communication and organizational skills.
• Advanced computer software skills.

Responsibilities

• Perform clerical and administrative duties relating to vehicle recon fulfillment, meeting all clients' SLAs.
• Maintain client account agreements, vehicle files, records of reconditioning completion, and other required information.
• Create, maintain, and audit accurate charges for reconditioning fees for vehicles processed.
• Analyze and manage clients' reports and vehicle throughput via daily report/query capabilities.
• Perform data entry and verify customer vehicle information is accurately recorded in the system.
• Respond to client and corporate inquiries, provide quality service, and assist in problem resolution.
• Receive vehicle and registration information from clients interested in reconditioning services.
• Enter all pertinent information into software applications, AS400, and RPP, and approve work requested by the client.
• Utilize AS400/VCF/RPP to monitor and track vehicle repairs.
• Communicate with Recon Shop management and posting & procurement to meet client SLAs.
• Monitor vehicles through the reconditioning fulfillment process to ensure timeline commitments are met.
• Review completed work to ensure tracking and processing are achieved or exceeded.
• Work with finance/local management to ensure customers are charged accurately.
• Demonstrate safety commitment by following safety procedures and supporting Safety Excellence.

Skills

Communication skills

Organizational skills

Office software

Clerical experience

Attention to detail

Education

High School Diploma

Tools

AS400

RPP

VCF

Job description

This position oversees vehicle reconditioning, including wholesale and retail, through the reconditioning market center. The Vehicle Operations Support Specialist monitors and communicates all reconditioning activities, manages client expectations, and verifies that required information, paperwork, and data entry are accurate.

Job Responsibilities

• Perform various clerical and administrative duties relating to vehicle recon fulfillment, meeting all clients' SLAs
• Maintain client account agreements, vehicle files, records of the completion of reconditioning work, and other required information.
• Create, maintain, and audit accurate charges for reconditioning fees related to vehicles processed.
• Analyze and manage clients' reports and vehicle throughput via daily report/query capabilities.
• Perform data entry and verify that customer vehicle information is accurately recorded in the system.
• Respond to client and corporate inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• Receive vehicle and registration information from clients interested in reconditioning services.
• Enter all pertinent information into software applications, AS400, and RPP, and approved work requested by the client.
• Utilize the AS400/VCF/RPP systems to monitor and track vehicle repairs.
• Communicate with Recon Shop management and posting & procurement to meet client SLAs
• Monitor vehicles through the reconditioning fulfillment process to ensure timeline commitment is met.
• Review completed work, ensuring clients' tracking and processing are achieved and/or exceeded.
• Work with finance/local management to ensure customers are charged accurately.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or equivalent
• 2 years of clerical or administrative support experience
• Valid driver's license and safe driving record.
• Excellent communication and organizational skills.
• Advanced computer software skills necessary.
• Must be able to use general office equipment (i.e., copier, fax machine, etc.).
• Ability to perform repetitive data entry tasks and manual dexterity.
• Vision abilities required include close, distance, and depth perception.
• Ability to sit or stand for prolonged periods of time. Regularly required to stand, walk, reach, talk, and hear. Frequently required to stoop, kneel, crouch, bend, squat, and

MSCOX

USD 18.22 - 27.36 per hour

Compensation

Hourly pay rate is in the range of $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets