Vehicle Operations Support Specialist II

Cox Enterprises; Matteson (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Cox Enterprises in Illinois is seeking a detail-oriented Clerical Administrator to support vehicle reconditioning fulfillment and client SLA compliance.

You will maintain client accounts, vehicle files, and processing records, perform data entry in AS400/VCF/RPP systems, and assist in responding to inquiries with accuracy and timeliness.

The role emphasizes safety, accurate invoicing of reconditioning fees, and collaboration with finance to ensure correct charges.

Qualifications

• High School Diploma or equivalent.
• 2 years of clerical or administrative support experience.
• Valid driver’s license and safe driving record.
• Excellent communication and organizational skills.
• Advanced computer software skills necessary.
• Must be able to use general office equipment (i.e., copier, fax machine, etc.).
• Ability to perform repetitive data entry tasks and manual dexterity.
• Vision abilities required include close, distance, and depth perception.
• Ability to sit or stand for prolonged periods of time. Regularly required to stand, walk, reach, talk, and hear.

Responsibilities

• Perform various clerical and administrative duties relating to vehicle recon fulfillment, meeting all clients' SLAs
• Maintain client account agreements, vehicle files, records of the completion of reconditioning work, and other required information.
• Create, maintain, and audit accurate charges for reconditioning fees related to vehicles processed.
• Analyze and manage clients’ reports and vehicle throughput via daily report/query capabilities.
• Perform data entry and verify that customer vehicle information is accurately recorded in the system.
• Respond to client and corporate inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• Receive vehicle and registration information from clients interested in reconditioning services.
• Enter all pertinent information into software applications, AS400, and RPP, and approved work requested by the client.
• Utilize the AS400/VCF/RPP systems to monitor and track vehicle repairs.
• Communicate with Recon Shop management and posting & procurement to meet client SLAs
• Monitor vehicles through the reconditioning fulfillment process to ensure timeline commitment is met.
• Review completed work, ensuring clients' tracking and processing are achieved and/or exceeded.
• Work with finance/local management to ensure customers are charged accurately.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Skills

Clerical support

Administrative support

Excellent communication

Organizational skills

Advanced computer skills

Education

High School Diploma or equivalent

Tools

AS400

VCF

RPP

Job description

Job Responsibilities:

• Perform various clerical and administrative duties relating to vehicle recon fulfillment, meeting all clients' SLAs
• Maintain client account agreements, vehicle files, records of the completion of reconditioning work, and other required information.
• Create, maintain, and audit accurate charges for reconditioning fees related to vehicles processed.
• Analyze and manage clients’ reports and vehicle throughput via daily report/query capabilities.
• Perform data entry and verify that customer vehicle information is accurately recorded in the system.
• Respond to client and corporate inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• Receive vehicle and registration information from clients interested in reconditioning services.
• Enter all pertinent information into software applications, AS400, and RPP, and approved work requested by the client.
• Utilize the AS400/VCF/RPP systems to monitor and track vehicle repairs.
• Communicate with Recon Shop management and posting & procurement to meet client SLAs
• Monitor vehicles through the reconditioning fulfillment process to ensure timeline commitment is met.
• Review completed work, ensuring clients' tracking and processing are achieved and/or exceeded.
• Work with finance/local management to ensure customers are charged accurately.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications:

• High School Diploma or equivalent
• 2 years of clerical or administrative support experience
• Valid driver’s license and safe driving record.
• Excellent communication and organizational skills.
• Advanced computer software skills necessary.
• Must be able to use general office equipment (i.e., copier, fax machine, etc.).
• Ability to perform repetitive data entry tasks and manual dexterity.
• Vision abilities required include close, distance, and depth perception.
• Ability to sit or stand for prolonged periods of time. Regularly required to stand, walk, reach, talk, and hear. Frequently required to stoop, kneel, crouch, bend, squat, and

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