Vehicle Operations Logistics Specialist II (Ready Logistics)

Cox Automotive Inc.; California; On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Holidays & paid leave

Job summary

Cox Automotive Inc. is seeking a detail-oriented Vehicle Operational Specialist to support vehicle inventory, auction operations, and cross-functional communications.

The role emphasizes accuracy in vehicle records, prompt issue resolution, and timely verification of orders. The position requires strong organizational and communication skills, with day-to-day tasks including data verification, vendor coordination, and performance reporting to leadership.

Qualifications

• Must be detail-oriented and proactive in a fast-paced environment.
• Excellent verbal and written communication to coordinate with clients, vendors and internal teams.
• Strong organizational skills with the ability to manage multiple tasks and priorities.

Responsibilities

• Make real-time phone calls to verify vehicle status with pickup sites.
• Build relationships with Manheim Auction commercial team and management.
• Manage email boxes for multiple locations and collaborate on regional emails.
• Enter all manual orders and process other AS400 system orders.
• Manage escalated Client Success VINs with peers and agents.
• Monitor holds and verification delays; dispatch negotiations to increase margin.
• Read and review order history, including kickback notes, to make informed decisions.
• Create and manage corrective action of a vendor; monitor data integrity and order entry failures.

Skills

Detail-oriented

Proactive

Strong communication

Organizational skills

Tools

AS400

Job description

We are seeking a detail-oriented and proactive Vehicle Operational Specialist to join our team. This role is ideal for someone who thrives in a fast-paced environment, demonstrates strong organizational skills, and is passionate about delivering high-quality service. You will play a key role in managing vehicle inventory, supporting auction operations, and ensuring effective communication with internal teams and customers.

As a Vehicle Operational Specialist, you will be responsible for maintaining accurate vehicle records, resolving discrepancies, and ensuring vehicles meet quality standards. Strong communication skills are essential, as you will regularly interact with clients, vendors, and internal stakeholders to provide updates, gather information, and ensure program requirements are met. You will also be expected to read, review, and understand the history of an order-including kickback notes-to make informed decisions and verify vehicles on time.

Key Responsibilities

• Demonstrate proficiency in making real-time phone calls through the recorded line to verify vehicle status with pickup sites
• Build relationship with Manheim Auction commercial team and management
• Demonstrate proficiency in making real-time phone calls through the recorded line to verify vehicle status with pickup sites
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA's
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance - understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly

USD 19.90 - 29.81 per hour

Compensation

Hourly pay rate is in the range of $19.90 - $29.81/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets