Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction)

Cox Automotive; Austin (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

PTO

Holidays

Bereavement leave

Volunteer time off

Jury duty leave

Job summary

Cox Automotive in Austin, TX is seeking a Vehicle Operations Logistics Specialist to facilitate and manage the transportation of customer vehicles within an assigned region, coordinating with the Manheim Auction commercial team and carriers. The role requires 1–3 years of administrative experience, strong Excel/Outlook/Word skills, excellent communication, attention to detail, and a valid driver's license.

Pay is $16.59–$24.86 per hour with PTO, holidays, and other benefits; application deadline

Qualifications

• 1–3 years administrative experience (in automotive industry preferred).
• Working knowledge of Microsoft Excel, Outlook, and Word; strong data-entry skills.
• Valid Driver's License and ability to pass a background check and drug test.

Responsibilities

• Make real-time calls to verify vehicle status with pickup sites.
• Manage emails for multiple locations and regional communications.
• Enter manual orders and process AS400 orders.
• Monitor holds and VIN issues; collaborate with carriers to redispatch as needed.
• Hold carriers accountable to plans and negotiate to protect margins.
• Analyze performance data and generate reports for management.

Skills

Administrative experience

Microsoft Excel

Microsoft Outlook

Microsoft Word

Customer service

Data entry

Communication

Attention to detail

Time management

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Position Summary:

The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region.

Key Responsibilities

• Demonstrate proficiency in making real-time phone calls through the recorded line to verify vehicle status with pickup sites
• Build relationship with Manheim Auction commercial team and management
• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA's
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance - understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly

Required

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver's License and the ability to pass a background check and drug test required.

Preferred

• Some college education
• 1+ years' experience in transportation field or automotive auction house
• 1+ years' experience in sales or call center

USD 16.59 - 24.86 per hour

Compensation

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 10/18/2026

EOE, including disability/vets