Vehicle Operations Logistics Specialist II (Manheim)

CAI Cox Automotive Corp Svcs., LLC; Phoenix (AZ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k)

Job summary

Cox Automotive seeks a detail-oriented Vehicle Operational Specialist II to join our Phoenix team. You will maintain accurate vehicle records, resolve discrepancies, and verify vehicles against program requirements, collaborating with clients, vendors and internal teams to ensure timely and compliant deliveries.

The role emphasizes real-time status verification, data accuracy, and proactive problem solving within a fast-paced environment.

Qualifications

• Detail-oriented and proactive with strong organizational skills.
• Excellent communication with clients, vendors and internal teams.
• Ability to read and interpret order history and kickback notes to inform decisions.

Responsibilities

• Verify vehicle status by making real-time calls to pickup sites.
• Maintain vehicle records and resolve discrepancies to meet quality standards.
• Manage email boxes for multiple locations and coordinate regional communications.
• Enter manual orders and process AS400 system orders.
• Monitor and escalate client VINs with peers to maintain margins and timely dispatch.

Skills

Detail-oriented

Proactive

Communication

Organization

Job description

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Vehicle Operations Logistics Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

We are seeking a detail-oriented and proactive Vehicle Operational Specialist to join our team. This role is ideal for someone who thrives in a fast-paced environment, demonstrates strong organizational skills, and is passionate about delivering high-quality service.

As a Vehicle Operational Specialist, you will be responsible for maintaining accurate vehicle records, resolving discrepancies, and ensuring vehicles meet quality standards. Strong communication skills are essential, as you will regularly interact with clients, vendors, and internal stakeholders to provide updates, gather information, and ensure program requirements are met. You will also be expected to read, review, and understand the history of an order—including kickback notes—to make informed decisions and verify vehicles on time.

Key Responsibilities

• Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites
• Build relationship with Manheim Auction commercial team and management
• Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re‑dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance—understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job‑related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly

Drug Testing

To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry‑leading dealer‑facing companies like vAuto and Manheim, all while enjoying the people‑centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.

Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting.

To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.