Vehicle Operations Support Specialist II (Manheim)

CAI Cox Automotive Corp Svcs., LLC; Riverside (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Cox Automotive is seeking a Vehicle Operations Support Specialist II to drive efficient repair tracking and coordination across multiple locations. The role emphasizes collaboration with maintenance, reconditioning, and procurement teams to ensure timely and accurate work flow.

You will manage client communications, maintain detailed records, and support safety initiatives while aligning services with client needs and company standards.

Qualifications

• High School Diploma/GED and 5 years’ experience in a related field.
• Experience in the automobile industry or the auction business preferred.
• Customer service experience required.
• Strong verbal and written communication skills required.
• Strong interpersonal skills required.
• Strong organizational skills required.
• Good computer software skills necessary.
• Proficient Microsoft Excel, Word, and Outlook skills.

Responsibilities

• Track repair progress, monitor timelines, and communicate updates to clients, transportation teams, and internal stakeholders.
• Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain smooth repair flow.
• Cultivate and maintain strong relationships with commercial account representatives, major clients, and vendors.
• Partner with procurement and parts suppliers to verify pricing, availability, and sourcing of required materials.
• Coordinate sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information per client SOPs.
• Audit work completed by Commercial Account Administrators and Procurement teams for accuracy.
• Maintain detailed records of estimates, approvals, and completed work in alignment with company standards.
• Serve as a liaison between departments, clients, and vendors to resolve issues and ensure a positive experience.
• Communicate process changes, challenges, and account updates to managers and stakeholders.
• Model safe behaviors and adhere to all safety guidelines.
• Actively participate in safety initiatives, team huddles, and continuous improvement efforts aligned with Safety Excellence.
• Strategically align Cox Automotive’s suite of products and services with client business models to drive success.
• Promote upselling opportunities through strong client relationships and service excellence.

Skills

Operations experience

Client service

Team leadership

Communication

Organizational skills

Problem-solving

Safety awareness

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Vehicle Operations Support Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $19.90 - $29.81/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Vehicle operations support specialist plays a pivotal role in delivering exceptional client experience and driving operational success across multiple auction and reconditioning locations. This role blends, coordination, and technical expertise to ensure smooth operations, accurate repair estimation, and high-quality service delivery.

What You’ll Do:

Track repair progress, monitor completion timelines, and communicate updates to clients, transportation teams, and internal stakeholders. Collaborate with maintenance, reconditioning, vendor, and operations teams to initiate approved work and maintain smooth repair flow. Cultivate and maintain strong relationships with commercial account representatives, major clients, and vendors. Partner with procurement and parts suppliers to verify pricing, availability, and sourcing of required materials. Coordinate sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information per client SOPs. Audit work completed by Commercial Account Administrators and Procurement teams for accuracy. Maintain detailed records of estimates, approvals, and completed work in alignment with company standards. Serve as a liaison between departments, clients, and vendors to resolve issues and ensure a positive experience. Communicate process changes, challenges, and account updates to managers and stakeholders. Model safe behaviors and adhere to all safety guidelines. Actively participate in safety initiatives, team huddles, and continuous improvement efforts aligned with Safety Excellence. Strategically align Cox Automotive’s suite of products and services with client business models to drive success. Promote upselling opportunities through strong client relationships and service excellence.

Minimum Qualifications

Proven experience in operations, client service, and team leadership within the automotive or auction industry. Strong understanding of cosmetic and mechanical repair processes. Excellent communication, organizational, and problem-solving skills. Ability to manage multiple priorities across remote and physical locations. Commitment to safety and continuous improvement. High School Diploma/GED and 5 years’ experience in a related field. Experience in the automobile industry or the auction business preferred. Customer service experience required. Strong verbal and written communication skills required. Strong interpersonal skills required. Strong organizational skills required. Good computer software skills necessary. Must possess proficient Microsoft Excel, Word, and Outlook skills. Ability to sit or stand for prolonged periods of time. Ability to perform repetitive data entry tasks, manual dexterity. Vision abilities required include close, distance and depth perception.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.