Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction)

cox; Tennessee; Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

401(k) or retirement benefits

Job summary

Cox Automotive - USA is looking for a Vehicle Operations Logistics Specialist II - Non-Driver to help manage the transportation of customer vehicles in an assigned region.

This role offers hybrid work with day shifts and an hourly base pay range of $16.59 to $24.86, plus potential additional compensation such as incentives or commissions based on performance and location.

Qualifications

• 1-3 years administrative experience (in automotive industry preferred).
• Working knowledge of Microsoft Excel, Outlook, and Word.
• Ability to work independently in a matrix environment to execute and deliver results.
• Excellent customer service and multi-tasking skills.
• High attention to detail including precise data entry.
• Excellent written and verbal communication skills.
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment.

Responsibilities

• Show proficiency with communication via recorded line phone system.
• Manage email boxes for multiple locations and collaborate on regional emails.
• Manage escalated Client Success VINs with peers and agents.
• Monitor holds and verification delays.
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s.
• Follow up with carriers on several VINs daily.
• Investigating kickback of VINs by carriers to get units re-dispatched.
• Create and manage corrective action of a vendor.
• Monitoring order entry failures throughout the day and correct.

Skills

Administrative experience

Customer service

Data entry

Microsoft Excel

Outlook

Word

Communication

Education

High School Diploma or equivalent

Tools

AS400

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction)

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region.

Key Responsibilities

• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
• Following Up with carriers on several VINs daily
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Entry of all manual orders and processing of other AS400 system orders
• Process Fees and post assessorial charges to record
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance – understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job‑related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly

Required

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver’s License and the ability to pass a background check and drug test required.

Preferred

• Some college education
• 1+ years’ experience in transportation field or automotive auction house
• 1+ years’ experience in call center

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry‑leading dealer‑facing companies like vAuto and Manheim, all while enjoying the people‑centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.