Vehicle Lease Documentation Specialist

The Bancorp; Crofton (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

The Bancorp is seeking a Relationship Support Representative to provide documentation, reporting, and administrative support for the Vehicle Lease Division. You will work with the fleet management teams to ensure accurate documentation and timely funding decisions.

This role focuses on processing lease documents, maintaining system data, and delivering excellent customer service to fleet customers and vendors. Candidates should have a high school credential and automotive leasing awareness.

Qualifications

• High School diploma or GED equivalent or an equivalent combination of training and experience.
• 1 year of professional experience, preferably in the automotive industry.
• Demonstrating a high level of vehicle product understanding. Automotive fleet leasing experience.
• Excellent verbal, written, and interpersonal communication skills.
• Team player, able to work effectively in a team fostered, multi-tasking environment.
• Strong organizational and time management skills with the ability to work in a fast-paced environment.
• Ability to prioritize and organize multiple competing tasks and demands.
• Strong computer and data entry skills.

Responsibilities

• Identifies support documents needed by each vehicle lease type, customer category, and ensures documentation is completed for each vehicle lease.
• Verifies and ensures complete supporting documentation package is prepared prior to sending lease for funding or booking.
• Enters vehicle lease documentation into the vehicle lease management system. Keeps abreast of system changes, escalations, and adjusts documentation and data entry processes accordingly.
• Informs and escalates problems to management regarding incomplete or incorrect documentation to ensure documents follow all applicable rules and regulations.
• Maintains awareness of updates and changes within the vehicle leasing documentation process. Develops and maintains open communication channels with inter-departmental leasing staff to keep abreast of changes.
• Develops close working relationships with vehicle sales account representatives, lease operations team, and vehicle leasing finance manager to provide status and report updates on specific lease documentation and other related issues.
• Completes all training in accordance with assigned daily tasks as well as quarterly compliance training courses.
• Participates in regularly scheduled team meetings to review updates and changes to policies and procedures.

Skills

Communication

Team player

Organizational skills

Data entry

Time management

Education

High School diploma or GED

Tools

Vehicle lease management system

Job description

The Bancorp is seeking a Relationship Support Representative to provide documentation, reporting, and administrative support for the Vehicle Lease Division. You will work with the fleet management teams to ensure accurate documentation and timely funding decisions.

This role focuses on processing lease documents, maintaining system data, and delivering excellent customer service to fleet customers and vendors. Candidates should have a high school credential and automotive leasing awareness.