Vehicle Exchange & Upgrade Specialist

Horne Kia; Gilbert (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Training provided

Competitive compensation

Job summary

Horne Kia in Gilbert, AZ is seeking a driven Vehicle Exchange Specialist to join our team and help customers upgrade their drivers and enhance their ownership experience. You will greet guests in the service lane, present trade-in values, and guide them through the vehicle exchange process with a focus on friendly, professional service.

You will work with the pre-owned team to analyze inventory, coordinate test drives, and maintain CRM notes for future referrals, while participating in ongoing

Qualifications

• Customer-facing experience helpful but not required.
• Excellent verbal and written communication.
• Time management, organization, multitasking.
• Passion for customer service and interactions.

Responsibilities

• Greet service drive guests and present trade-in value options.
• Follow Vehicle Exchange process and participate in training.
• Conduct test drives and present vehicle information, pricing, incentives.
• Maintain CRM notes and build a customer base for future referrals.
• Attend sales/product knowledge meetings and support the sales team.

Tools

CRM software

Job description

Horne Kia in Gilbert, AZ is seeking a driven Vehicle Exchange Specialist to join our team and help customers upgrade their drivers and enhance their ownership experience. You will greet guests in the service lane, present trade-in values, and guide them through the vehicle exchange process with a focus on friendly, professional service.

You will work with the pre-owned team to analyze inventory, coordinate test drives, and maintain CRM notes for future referrals, while participating in ongoing