Vehicle Donations: Retail Sales & Customer Support

Rawhide-Youth-Services; New London (CT); On-site; USD 32,000 - 40,000; Full time

Job summary

Rawhide-Youth-Services in New London, CT seeks an entry-level Customer Service and Administrative Assistant for the Vehicle Donation Program. You will assist donors, buyers, and vendors, enter data, process online vehicle sales, and maintain records.

The role emphasizes accuracy, confidentiality, and teamwork. Training is provided, and the position offers a path to broader responsibilities within the organization and mission-driven services.

Qualifications

• High school diploma or equivalent preferred.
• Entry-level position; previous retail, customer service, call center, data entry, or administrative experience is helpful but not required.
• Friendly and professional communication skills with the ability to assist people who have different levels of understanding of donation and sales processes.
• Basic computer skills and willingness to learn program databases, office software, internet research, and digital sales platforms.
• Ability to enter information accurately, proofread work, organize records, and maintain confidentiality.

Responsibilities

• Responds to routine customer, donor, buyer, and vendor questions by phone, email, and digital messaging platforms.
• Accurately enters, updates, and retrieves customer, donation, vehicle, sales, and vendor information in approved software systems.
• Assists with online vehicle sales, payment or transaction processing, vehicle pick-up coordination, and required sales documentation.
• Supports vehicle transport and logistics by communicating schedules and requirements to internal and external partners.
• Maintains accurate electronic and paper records for donations, customers, buyers, vendors, vehicles, and sales.
• Follows established legal, DOT, privacy, records-management, and internal compliance procedures.
• Works collaboratively with customer service, production, retail sales, and other internal teams to support efficient operations.
• Completes required training and participates in cross-training to provide flexible office and program support.

Job description

Rawhide-Youth-Services in New London, CT seeks an entry-level Customer Service and Administrative Assistant for the Vehicle Donation Program. You will assist donors, buyers, and vendors, enter data, process online vehicle sales, and maintain records.

The role emphasizes accuracy, confidentiality, and teamwork. Training is provided, and the position offers a path to broader responsibilities within the organization and mission-driven services.