Customer Service Rep Auto

Arc Thrift Stores; Denver (CO); On-site; USD 26,000 - 27,000; Full time

Job summary

Vehicles For Charity in Denver, CO is seeking a friendly, detail‑oriented donor services associate for a full‑time day shift. You will handle inbound/outbound donor calls, set up donations in our CARS database, verify titles and contact info, and prepare donor communications.

Starting pay ranges from $19.00 to $19.50 per hour depending on experience, with regular duties including processing donations, coordinating with dispatch, and maintaining accurate records and timely follow‑ups.

Qualifications

• 1 year of customer service experience.
• Ability to work with individuals possessing developmental disabilities.
• Strong written and verbal communication skills.
• Well-organized and self-directed.
• Proficient in personal computing skills and electronic communications.

Responsibilities

• Handle inbound/outbound donor calls with vehicle donation questions.
• Set up donations in CARS; verify title, address, contact, and charity.
• Guide donors through title signing; collect correct names and IDs.
• Set up online donations and contact donors on title procedures.
• Return donor voicemails and follow up as needed.
• Prepare Thank You letters and file donation jackets orderly.
• Coordinate with dispatcher to resolve towing/auction issues.

Skills

Customer service

Communication

Analytical skills

Interpersonal skills

Organizational skills

Self-directed

Tools

Computers

Job description

Job Details

Job Location: Vehicles For Charity - Denver, CO 80216, Position Type: Full Time, Salary Range: $19.00 - $19.50 Hourly, Job Shift: Day, Summary

Essential Duties and Responsibilities

• Handle in/outbound calls rom potential donors with questions regarding how to donate a vehicle.
• Set up donations in CARS database by verifying Title information, mailing address, contact number for donor, and charity that the donation will go to.
• Walk do not through the title signing procedure, ensuring the donor fills in the appropriate names for Purchaser/Buyer (Vehicles for Charity) as well as for the Seller (Donor's Name), and had the ID/Stock Number to place on the title.
• Handle on-line donations by setting up the donation in CARS database and contacting the donor to go over Title Signing procedures.
• Retrieve voice mails left by donors on the system and return their calls.
• Prepare Thank You letters for donations taken and then file the donation jackets in the correct order.
• Obtain any other information that is needed to complete a donation.
• Work with Dispatcher to resolve donor problems related to towing and auction personnel.
• Performs other duties and special assignments as directed, including assignments, which may be outside the primary area of duty.

Physical Demands

The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to walk and sit. The employee must frequently lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.

Qualifications: Qualifications

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Required

• 1 year of customer service experience.
• Ability to work with individuals possessing developmental disabilities.
• Good analytical skills.
• Ability to use good judgment.
• Energy to take on fast-paced work.
• Strong written and verbal communication skills.
• High level of interpersonal skills.
• Well-organized and self-directed.
• Proficient in personal computing skills and electronic communications.
• Ability to deal effectively with respect and sensitivity towards all employees.