Vehicle Diagnostic Specialist

Snap-On Tools; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Snap-On Tools in San Jose, California is looking for a Vehicle Diagnostic Specialist to join their team. This role includes field-based testing of vehicle communication software and requires strong automotive diagnostic experience. Candidates should have experience as a qualified automotive repair technician and good communication skills.

The position also involves data entry and maintaining good working relationships with various test sites. Preferred qualifications include an automotive degree or certification and established automotive contacts. Snap-On is an Equal Opportunity Employer.

Qualifications

• Aptitude and willingness to keep abreast of automotive developments and technologies.
• Experience with computer data entry.
• Automotive diagnostic software testing and troubleshooting.

Responsibilities

• Perform in-field vehicle VCS testing for bundle requirements.
• Daily entry of test details on standardized forms.
• Interact with in-house Applications and Software Teams to explain problems found.

Skills

Automotive diagnostic experience using scan tools

Experience as qualified automotive repair technician

Good written and verbal communication skills

Basic computer user knowledge

Education

Recognized Automotive degree, certification, or qualification in Automotive Technology

Tools

Word processing software

Spreadsheet software

Job description

Overview

The global leader in automotive diagnostic equipment, Snap-on Diagnostics has an immediate opening for a Vehicle Diagnostic Specialist. The successful candidate will be involved in the collection of data and testing of vehicle communication software. Establishing and maintaining contacts to source the vehicles needed to facilitate project requirements. Logging of accurate test results and defects when encountered. The vehicle testing activity may take place in the field (at Independent Shops, Auto Dealerships and Auto Auctions) or in-house dependent on the requirements of the project.

Responsibilities

Key Tasks:

• Understands vehicle technology, including demonstrated good knowledge of electronic control units and diagnosis of same
• Making vehicle communication recordings of vehicle data when required
• Performs in-field vehicle VCS testing for bundle requirements
• Regression testing of existing content
• Performs in-field vehicle VCS testing for new hardware and products
• Daily recording of test details on standardized forms dependent on project
• Daily updating test matrices with tested vehicle information
• Daily data entry into bug tracking program
• Verification of defects once resolved
• Escalating serious problems to appropriate management
• Interacting with in-house Applications and Software Teams to explain details of problems found (when needed)
• Maintaining good working relationships with field test sites
• Identifying additional test sites when possible
• Awareness of work practices SEQ, Quality and E, H & S system requirements, department’s objectives and subsequent changes
• The employee will observe confidentiality regarding Snap-on’s products and policies and refrain from any disclosure, which may be prejudicial to copyrights or other Intellectual properties

Qualifications

Requirements:

Work Environment:

• Mainly field based with some office work and travel required

Qualifications and Skills:

• Experience as qualified automotive repair technician
• Automotive diagnostic experience using scan tools
• Aptitude and willingness to keep abreast of automotive developments and technologies
• Experience with computer data entry
• Good written and verbal communication skills
• Experience using basic word processing and spreadsheet software
• Basic computer user knowledge

Preferred:

• Recognized Automotive degree, certification, or qualification in Automotive Technology
• Established network of automotive contacts, with a willingness to develop more
• Automotive diagnostic software testing and troubleshooting

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran