Vehicle Diagnostic Specialist

Snap-on; San Jose (CA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Snap-on based in San Jose, California, is looking for a Vehicle Diagnostic Specialist to support automotive diagnostic needs. This role involves collecting data, testing vehicle communication software, and maintaining relationships with various testing locations. Candidates should have a background in automotive repair and diagnostics and possess effective communication skills.

The successful applicant will work primarily in the field, with office duties and some travel expected. Experience with scan tools and strong computer skills are essential.

Qualifications

• Experience with computer data entry.
• Aptitude and willingness to keep updated with automotive technologies.

Responsibilities

• Understand vehicle technology, including electronic control units diagnosis.
• Perform in-field vehicle VCS testing for bundle requirements.
• Record test details daily on standardized forms.

Skills

Automotive diagnostic experience using scan tools

Experience as a qualified automotive repair technician

Good written and verbal communication skills

Education

Recognized automotive degree or certification in automotive technology

Tools

Basic word-processing and spreadsheet software

Job description

The global leader in automotive diagnostic equipment, Snap‑on Diagnostics has an immediate opening for a Vehicle Diagnostic Specialist. The successful candidate will be involved in the collection of data and testing of vehicle communication software, establishing and maintaining contacts to source the vehicles needed to facilitate project requirements, and logging accurate test results and defects when encountered. Vehicle testing activity may take place in the field (at independent shops, auto dealerships, and auto auctions) or in‑house, depending on project requirements.

Responsibilities

• Understand vehicle technology, including demonstrated good knowledge of electronic control units and diagnosis of them
• Make vehicle communication recordings of vehicle data when required
• Perform in‑field vehicle VCS testing for bundle requirements
• Regression test existing content
• Perform in‑field vehicle VCS testing for new hardware and products
• Record test details daily on standardized forms dependent on project
• Update test matrices with tested vehicle information daily
• Enter data into bug‑tracking program daily
• Verify defects once resolved
• Escalate serious problems to appropriate management
• Interact with in‑house Applications and Software Teams to explain details of problems found (when needed)
• Maintain good working relationships with field test sites
• Identify additional test sites when possible
• Be aware of work‑practice standards, quality and EHS system requirements, departmental objectives and subsequent changes
• Observe confidentiality regarding Snap‑on’s products and policies and refrain from any disclosure that may be prejudicial to copyrights or other intellectual property

Work Environment

• Mainly field based with some office work and travel required

Qualifications and Skills

• Experience as a qualified automotive repair technician
• Automotive diagnostic experience using scan tools
• Aptitude and willingness to keep abreast of automotive developments and technologies
• Experience with computer data entryGood written and verbal communication skills
• Experience using basic word‑processing and spreadsheet software
• Basic computer usability knowledge

Preferred

• Recognized automotive degree, certification, or qualification in automotive technology
• Established network of automotive contacts, with a willingness to develop more
• Automotive diagnostic software testing and troubleshooting

Snap‑on is an Equal Opportunity Employer. Snap‑on strictly prohibits and does not tolerate discrimination against applicants, associates, or any other covered persons for any reason including race, ethnicity, religion, color, national origin, sex, age, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local laws.