Vehicle Delivery & Tech Experience Specialist

Westside Lexus; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

On-the-job training

Competitive pay plans

Medical, dental and prescription drug\

401(k) with employer match

Vacation and holiday plan

Life and disability insurance

Tuition assistance

Employee assistance program

Job summary

Westside Lexus is seeking a Vehicle Delivery Specialist in Houston, TX to support sales consultants during vehicle deliveries and ensure customers start their ownership experience with a full understanding of their vehicle. This development role prepares candidates for advancement into a commissioned Sales Consultant position.

You will build product knowledge and customer engagement skills, delivering orientations on features, controls, and technology.

Qualifications

• Excellent written and verbal communication skills in English.
• Strong Customer Service, interpersonal skills, and attention to detail.
• Ability to effectively utilize Microsoft Office Suite, iPads.
• Professional presentation and demeanor.
• Ability to explain technical information in a simple, easy-to-understand manner.

Responsibilities

• Assist customers during the vehicle delivery process to ensure a smooth and positive experience.
• Conduct comprehensive vehicle orientations, reviewing features, controls, and technology systems.
• Follow up with customers after delivery to answer questions and reinforce product knowledge.
• Maintain a high level of product and technical expertise in vehicle technologies, including Bluetooth, Lexus Enform, Safety Connect, Navigation, Park Assist, HomeLink.
• Present Lexus products and technology in a clear, professional, and customer-friendly manner.
• Troubleshoot and resolve customer inquiries related to vehicle technology features.

Skills

Communication skills

Customer service

Attention to detail

Professional presentation

Tools

Microsoft Office

iPads

Job description

Westside Lexus is seeking a Vehicle Delivery Specialist in Houston, TX to support sales consultants during vehicle deliveries and ensure customers start their ownership experience with a full understanding of their vehicle. This development role prepares candidates for advancement into a commissioned Sales Consultant position.

You will build product knowledge and customer engagement skills, delivering orientations on features, controls, and technology.