Sales Delivery Specialist - Westside Lexus

Westside Lexus; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

On-the-job training

Competitive pay plans

Medical, dental and prescription drug\

401(k) with employer match

Vacation and holiday plan

Life and disability insurance

Tuition assistance

Employee assistance program

Job summary

Westside Lexus is seeking a Vehicle Delivery Specialist in Houston, TX to support sales consultants during vehicle deliveries and ensure customers start their ownership experience with a full understanding of their vehicle. This development role prepares candidates for advancement into a commissioned Sales Consultant position.

You will build product knowledge and customer engagement skills, delivering orientations on features, controls, and technology.

Qualifications

• Excellent written and verbal communication skills in English.
• Strong Customer Service, interpersonal skills, and attention to detail.
• Ability to effectively utilize Microsoft Office Suite, iPads.
• Professional presentation and demeanor.
• Ability to explain technical information in a simple, easy-to-understand manner.

Responsibilities

• Assist customers during the vehicle delivery process to ensure a smooth and positive experience.
• Conduct comprehensive vehicle orientations, reviewing features, controls, and technology systems.
• Follow up with customers after delivery to answer questions and reinforce product knowledge.
• Maintain a high level of product and technical expertise in vehicle technologies, including Bluetooth, Lexus Enform, Safety Connect, Navigation, Park Assist, HomeLink.
• Present Lexus products and technology in a clear, professional, and customer-friendly manner.
• Troubleshoot and resolve customer inquiries related to vehicle technology features.

Skills

Communication skills

Customer service

Attention to detail

Professional presentation

Tools

Microsoft Office

iPads

Job description

Summary

A Vehicle Delivery Specialist, under the guidance of the New Vehicle Sales managers, will support the sales consultants in coordinating and completing vehicle deliveries. The primary objective of this role is to ensure customers begin their ownership experience with a full understanding of their vehicle’s features, technology, and operation. The Sales Delivery Specialist role is designed as a development step towards becoming a Sales Consultant, this is not a permanent role. Individuals in this position are expected to build product knowledge, customer engagement skills, and sales fundamentals in preparation for advancement into a commissioned Sales Consultant role.

• Assist customers during the vehicle delivery process to ensure a smooth and positive experience
• Conduct comprehensive vehicle orientations, reviewing features, controls, and technology systems
• Follow up with customers after delivery to answer questions and reinforce product knowledge
• Maintain a high level of product and technical expertise in vehicle technologies, including but not limited to: Bluetooth connectivity, Lexus Enform, Safety Connect, Navigation systems, Park Assist, HomeLink,
• Present Lexus products and technology in a clear, professional, and customer-friendly manner
• Troubleshoot and resolve customer inquiries related to vehicle technology features

Summary

A Vehicle Delivery Specialist, under the guidance of the New Vehicle Sales managers, will support the sales consultants in coordinating and completing vehicle deliveries. The primary objective of this role is to ensure customers begin their ownership experience with a full understanding of their vehicle’s features, technology, and operation. The Sales Delivery Specialist role is designed as a development step towards becoming a Sales Consultant, this is not a permanent role. Individuals in this position are expected to build product knowledge, customer engagement skills, and sales fundamentals in preparation for advancement into a commissioned Sales Consultant role.

Essential Job Responsibilities

• Assist customers during the vehicle delivery process to ensure a smooth and positive experience
• Conduct comprehensive vehicle orientations, reviewing features, controls, and technology systems
• Follow up with customers after delivery to answer questions and reinforce product knowledge
• Maintain a high level of product and technical expertise in vehicle technologies, including but not limited to: Bluetooth connectivity, Lexus Enform, Safety Connect, Navigation systems, Park Assist, HomeLink,
• Present Lexus products and technology in a clear, professional, and customer-friendly manner
• Troubleshoot and resolve customer inquiries related to vehicle technology features

Must Also Possess

• Excellent written and verbal communication skills in English
• Strong Customer Service , interpersonal skills, and attention to detail
• Ability to effectively utilize Microsoft Office Suite, iPads
• Professional presentation and demeanor
• Ability to explain technical information in a simple, easy-to-understand manner

What We Offer

• Comprehensive On-The-Job Training and Opportunity for Advancement
• Competitive Pay Plans
• Clean Work Environment
• A Well-Established Company and Stellar Reputation
• Vacation and Holiday Plan
• Medical, Dental and Prescription Drug Plans
• Life and Disability Insurance
• 401(k) Investment Plan with Employer Match
• Employee Assistance Program
• Tuition Assistance
• Voluntary Benefits and much more!

About Our Dealership

Our Talent Team recruits talent to compliment both our Westside and Northside Lexus dealerships. We seek individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.

Check Us Out On Social Media

https://www.facebook.com/westsidelexus/

https://www.instagram.com/westsidelexus/

• The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.