Vehicle Delivery Specialist

Transcend Creative Group; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Join a leading company as a Vehicle Delivery Specialist, responsible for providing exceptional delivery experiences for high-performance vehicle clients. This role demands mechanical expertise and excellent communication skills to ensure clients are informed and confident during their vehicle delivery process. With 100% travel expected, you will engage with high-net-worth individuals, coordinating logistics and delivering a world-class experience.

Qualifications

• 3-5 years experience in automotive or motorsports industry.
• Strong understanding of automotive mechanics, especially high-performance vehicles.

Responsibilities

• Serve as final point of contact for clients during delivery.
• Conduct in-depth vehicle orientations and lead group presentations.
• Coordinate logistics for vehicle delivery.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Education

High School Diploma

Tools

Microsoft Office

Job description

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Job Summary

As an Automotive (High Performance) Delivery Specialist, you will be responsible for ensuring a seamless and exceptional delivery experience for our high-performance vehicle clients. You will serve as the primary point of contact for customers during vehicle delivery, ensuring they are well-informed and confident in the features, operation, and care of their new vehicles.

This role requires a blend of mechanical expertise, deep automotive knowledge, and exceptional communication skills to interact with diverse personalities up to and including high-net-worth individuals. Additionally, you will be responsible for coordinating logistics related to vehicle delivery and orchestrating a world-class delivery experience, ensuring that all aspects of the process are executed flawlessly. This position requires a high degree of self-motivation, discretion, and independent judgment. Preferred applicants will submit a Race Resume along with any training or teaching experience.

Location: Remote / 100% travel / plan on 250+ days away from home.

Job Type: Full-Time

Responsibilities:

1. Customer Engagement: Serve as the final point of contact for clients during the delivery process, ensuring they receive a personalized and informative experience.
2. Mechanical and Technical Expertise: Demonstrate a comprehensive understanding of high-performance vehicles, including their mechanical systems, performance capabilities, and maintenance needs.
3. Vehicle Orientation: Conduct in-depth vehicle orientations, explaining the features, technology, and performance characteristics to clients, and ensuring they are confident in operating their new vehicle. Accompany customers on test drive experiences?
4. Communication: Interact confidently with diverse personalities up to and including high-net-worth individuals, delivering information in a clear, professional, and approachable manner.
5. Group Presentations: Lead group presentations and demonstrations, confidently addressing questions and providing expert insights.
6. Logistics Coordination: Assist in managing and coordinating vehicle delivery, including scheduling, transportation, and documentation, to ensure a smooth and timely handover process.
7. Collaboration: Work closely with the concierge and logistics teams to ensure all aspects of the delivery process are aligned and executed to the highest standards.
8. Problem Solving: Quickly and effectively report or resolve any issues that arise during the delivery process to the concierge team.
9. Reporting: Compile post-delivery reports.

Qualifications:

1. Experience: Minimum of 3-5 years of experience in the automotive, ride and drive, or motorsports industry, with a focus on high-performance vehicles preferred.
2. Mechanical Knowledge: Strong understanding of automotive mechanics, particularly in high-performance vehicles.
3. Competitive Motorsports: Actively participating in competitive motorsport events, with extensive Track Day experience at minimum.
4. A genuine passion for high-performance vehicles and the automotive industry.
5. Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with high-net-worth individuals and large groups.
6. Customer Service: Proven ability to deliver exceptional customer service and build lasting client relationships. Anticipate evolving customer needs and address them appropriately.
7. Logistics Coordination: Experience in coordinating logistics and managing potential challenges.
8. Presentation Skills: Comfortable and experienced in speaking in front of large groups and conducting presentations.
9. Problem-Solving Skills: Strong skills to manage and resolve issues efficiently.
10. Computer Skills: Proficiency with Microsoft Office suite.
11. Legal Requirements: Must be at least 18 years old, with a valid driver’s license and a safe driving record.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Professional Training and Coaching