Customer Care Delivery Specialist in HR Services with English and Russian

Alight Solutions; United States; Remote; USD 5,000 - 60,000; Full time

Job summary

Alight Solutions is seeking a Delivery Specialist to provide client support in a multi-client environment. The role involves processing transactions, responding to queries, and ensuring quality delivery of work. Candidates should be detail-oriented, adaptable, and possess strong communication skills. Proficiency in English and Russian is required.

Benefits

Medical insurance

Life insurance

Benefits platform

Career growth

Work-life balance

Extensive training

Engagement activities

Qualifications

• Excellent English (C1 minimum).
• Excellent Russian (C1 minimum).

Responsibilities

• Provide day-to-day client support in a multi-client environment.
• Execute daily tasks aligned with work requirements.
• Support HR procedures and employment benefits inquiries.

Skills

Attention to detail

Adaptability

Strong communication skills

Customer Service

Job description

Summary
The Delivery Specialist (DS) is responsible for providing day-to-day client support in a multi-client environment. This includes processing transactions, following SOPs, responding to queries, researching issues, conducting quality checks, and meeting ad-hoc requests. The DS ensures timely, quality delivery of work by meeting SLAs/RSLs and KPIs.

Detailed Responsibilities
• Execute daily tasks aligned with work requirements, adhering to audit standards.
• Provide resolutions within deadlines, document SOPs, and escalate issues when necessary.
• Collaborate with third-party providers to ensure seamless processes.
• Research and analyze issues, formulate resolutions, and suggest process improvements.
• Assist in developing training materials.
• Communicate with clients regarding issues.
• Support testing of designated areas.

Role Complexity
• Follow established procedures and investigate issues.
• Work on limited scope projects and testing.

Discretion
• Decisions are based on skills and knowledge, not discretion and judgment.

Our story
At Alight, we believe success starts with our people, and we champion, grow, and empower them to 'Be Alight'.

Our Values:
• Champion People – foster empathy and inclusivity.
• Grow with Purpose – inspire by our mission to improve lives.
• Be Alight – act with integrity and authenticity.

Join us if you align with these values. Learn more at careers.alight.com.

Responsibilities
• Support HR procedures and employment benefits inquiries via various channels.
• Explain online HR system usage.
• Investigate complex cases.

Requirements
• Excellent English (C1 minimum).
• Excellent Russian (C1 minimum).
• Attention to detail, adaptability.
• Strong communication skills.
• Self-motivated and eager to learn.
• Customer Service experience is a plus but not required.

We Offer
• Salary: 5000 PLN gross
• Language allowance: 2000 PLN gross
• Medical, life insurance, benefits platform, career growth, work-life balance.
• Extensive training, international team, positive environment, engagement activities, modern office in Kraków.

Benefits
• Comprehensive health, well-being, retirement, leave, and education programs.
• Background checks required for employment.

Diversity & Inclusion
Alight promotes diversity, equity, and inclusion, fostering an environment where everyone can thrive.

Equal Opportunity
Alight does not discriminate and provides accommodations for disabilities and religious practices.

Work Authorization
Applicants must have valid work authorization without future sponsorship needs.

We offer a competitive rewards package, training, and global growth opportunities.

DISCLAIMER
Management may reassign duties as needed.