Vehicle Condition Specialist — Appraisals & Imaging

CarMax; Urbandale (IA); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

CarMax Urbandale is seeking a Vehicle Condition Assessor to accurately assess and document vehicle conditions for appraisals. You will collaborate with Buyers, Senior Buyers, and Purchasing Managers while supporting lot merchandising and wholesale operations.

The role emphasizes attention to detail, strong communication, and the ability to work outdoors in varying weather with a flexible schedule including nights, weekends, and holidays when needed.

Qualifications

• Deliver exceptional customer service and accurately document vehicle conditions.
• Follow standardized processes and maintain precise records.
• Communicate effectively with internal teams and customers.
• Capable of multi-tasking in a fast-paced setting and working independently.

Responsibilities

• Conduct accurate vehicle assessments and document cosmetic and mechanical conditions for appraisal analysis.
• Ensure correct optioning and inventory updates during assessments.
• Capture high-quality images of wholesale vehicles for CarMax websites and support auction prep.
• Verify appraisal details and resolve discrepancies during vehicle secures and confirmations.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with teammates and assist in onboarding new associates to maintain excellence.
• Follow EH&S requirements and keep work areas clean and orderly.

Skills

Customer service

Attention to detail

Communication

Team collaboration

Multitasking

Job description

CarMax Urbandale is seeking a Vehicle Condition Assessor to accurately assess and document vehicle conditions for appraisals. You will collaborate with Buyers, Senior Buyers, and Purchasing Managers while supporting lot merchandising and wholesale operations.

The role emphasizes attention to detail, strong communication, and the ability to work outdoors in varying weather with a flexible schedule including nights, weekends, and holidays when needed.