Vehicle Condition Specialist

ACV Auctions; Uvalde (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical plans

Short-Term Disability

Life Insurance

Dental and Vision

Paid time off

6 holidays

Stock Purchase Program

401(k)

Job summary

ACV Auctions is seeking an enthusiastic Inspector to join our growing team in Texas. Inspectors are the face of ACV, talking with dealers to explain vehicle conditions, capture accurate reports, and support the sales process.

You will partner with Territory Managers, inspect vehicles at dealerships and auctions, and prepare detailed condition reports with repair estimates. The role requires mobility, good English, and independent work alongside a collaborative team.

Qualifications

• 1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
• Ability to drive a manual & automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partner with Territory Manager and a team of Inspectors to inspect vehicles at dealerships, auctions, and off-lease to detect damage and mechanical issues.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and products.
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple photos and download them to the image server using the company issued smartphone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

Skills

Customer service

Communication

English proficiency

Independent work

Problem solving

Driver's license

Manual labor capability

Team collaboration

Tools

ACV platform

Job description

ACV Auctions is seeking an enthusiastic Inspector to join our growing team in Texas. Inspectors are the face of ACV, talking with dealers to explain vehicle conditions, capture accurate reports, and support the sales process.

You will partner with Territory Managers, inspect vehicles at dealerships and auctions, and prepare detailed condition reports with repair estimates. The role requires mobility, good English, and independent work alongside a collaborative team.