Vehicle Auction Coordinator

Acv-Auctions; Oklahoma City (OK); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical plans

Disability & Life Insurance

Dental & Vision

Paid time off

Stock Purchase Program

401(k)

Job summary

ACV Auctions is seeking a detail-oriented Vehicle Auction Coordinator to support the preparation and sale of customer vehicles throughout the auction cycle. You will ensure vehicles cross the block on sale day and maintain clear communication with dealers, the lane, and operations.

The role requires strong customer service, solid automotive knowledge, and proficient computer skills. You will educate dealers on ACV products, troubleshoot issues, and coordinate paperwork while upholding our

Qualifications

• High School Diploma or equivalent required.
• Effective communication (written and spoken) and interpersonal skills required.
• Ability to work in a high performance, fast-paced team environment.
• Automotive knowledge/experience a MUST.
• Computer skills, including ability use Internet and MS Office (Excel a must).
• Ability to adapt to and work effectively within a constantly changing environment.
• Excellent customer service and problem solving skills required.
• Ability to sit or stand for prolonged periods of time.

Responsibilities

• Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary.
• Provides direct communications link to customers to ensure their expectations are met and service issues are resolved.
• Educates dealers on all Auction products and services.
• Investigates, troubleshoots, and resolves customer problems and issues.
• Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service.
• Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value.
• Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check).
• Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.).
• Follow- up as necessary.
• Coordinate with lot operations to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account.
• Complete necessary paperwork and reports as required.
• Practice and promote teamwork at all times setting a good example of attitude and performance.
• Practice and promote Company Core Values.
• Perform other job-related duties as assigned by Supervisor.

Education

High School Diploma or equivalent

Job description

ACV Auctions is seeking a detail-oriented Vehicle Auction Coordinator to support the preparation and sale of customer vehicles throughout the auction cycle. You will ensure vehicles cross the block on sale day and maintain clear communication with dealers, the lane, and operations.

The role requires strong customer service, solid automotive knowledge, and proficient computer skills. You will educate dealers on ACV products, troubleshoot issues, and coordinate paperwork while upholding our