Outside Coordinator

BetterCloud; Oklahoma City (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

BetterCloud in Oklahoma City is seeking an Auction Coordinator to monitor and coordinate the preparation and sale of customer vehicles through the auction process. You will ensure vehicles cross the block on sale day, resolve service issues, and educate dealers on Auction options.

The role requires strong communication, automotive knowledge, and the ability to work in a fast-paced team environment. Ability to organize, troubleshoot, and maintain high customer satisfaction is essential.

Qualifications

• High School Diploma or equivalent required.
• Effective communication (written and spoken) and interpersonal skills required.
• Ability to work in a high performance, fast-paced team environment.
• Automotive knowledge/experience a MUST.
• Computer skills, including ability use Internet and MS Office (Excel a must).
• Ability to adapt to and work effectively within a constantly changing environment.
• Excellent customer service and problem solving skills required.
• Ability to sit or stand for prolonged periods of time.

Responsibilities

• Monitor and coordinate vehicle preparation and sale activities to meet customer expectations.
• Communicate with lane, department managers, market sales team, and coordinators to ensure vehicles cross the auction block on sale day.
• Provide direct communications link to customers to meet expectations and resolve issues.
• Educate dealers on Auction products and services.
• Investigate, troubleshoot, and resolve customer problems.
• Serve as liaison between customers, sales teams, and location personnel to maintain service levels.
• Review sale line-up, locate missing vehicles, and coordinate with customers/operations for sale readiness.

Skills

Effective communication

Interpersonal skills

Automotive knowledge

MS Office

Education

High School Diploma or equivalent

Tools

Internet

MS Office/Excel

Job description

Job Summary

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Key Responsibilities

Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary Provides direct communications link to customers to ensure their expectations are met and service issues are resolved Educates dealers on all Auction products and services Investigates, troubleshoots, and resolves customer problems and issues Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check) Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.) Follow- up as necessary Coordinate with lot operations to ensure appropriate scanning and organization of account vehicles Review vehicles in sale line up, locate missing vehicles, and work with account Complete necessary paperwork and reports as required. Practice and promote teamwork at all times setting a good example of attitude and performance. Practice and promote Company Core Values. Perform other job-related duties as assigned by Supervisor.

Qualifications

High School Diploma or equivalent required Effective communication (written and spoken) and interpersonal skills required Ability to work in a high performance, fast-paced team environment Automotive knowledge/experience a MUST Computer skills, including ability use Internet and MS Office (Excel a must) Ability to adapt to and work effectively within a constantly changing environment Excellent customer service and problem solving skills required Ability to sit or stand for prolonged periods of time