Vegas Guest Experience Host – Front-of-House

MGM Resorts International; United States; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, food & beverage discounts

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

The Henry inside The Cosmopolitan at MGM Resorts International in Las Vegas is seeking a Hostperson to warmly welcome guests and manage service flow. This role supports floor operations with servers and runners to ensure exceptional guest experiences and efficient restaurant functioning.

The position requires 18+ years old, flexible shifts including weekends and holidays, and preferred experience with OpenTable or SevenRooms. Starting rate is $18.2337 per hour.

Qualifications

• Must be 18 years of age or older.
• Work varied shifts, to include weekends and holidays required.
• Previous experience with Open Table or SevenRooms system preferred.

Responsibilities

• Communicate with Restaurant Reservations regarding special orders, cake orders, special requests - responsible for conveying all such information to management
• Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Greet guests promptly as they enter the restaurant
• Answer phones, keep accurate count of reservations and handle reservation book
• Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
• Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
• Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas; shut down podium and forward phones to voice-loop at end of shift

Skills

Guest service

OpenTable

SevenRooms

Communication

Teamwork

Job description

The Henry inside The Cosmopolitan at MGM Resorts International in Las Vegas is seeking a Hostperson to warmly welcome guests and manage service flow. This role supports floor operations with servers and runners to ensure exceptional guest experiences and efficient restaurant functioning.

The position requires 18+ years old, flexible shifts including weekends and holidays, and preferred experience with OpenTable or SevenRooms. Starting rate is $18.2337 per hour.