Veeva Senior Support Engineer

TechDigital Group; Indianapolis (IN); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an experienced Veeva Vault QMS specialist with over 5 years of expertise in quality management processes. This dynamic role involves providing expert support, collaborating with cross-functional teams, and ensuring compliance with regulatory standards. You will manage and configure the Veeva Vault applications while conducting training sessions for users. If you have a passion for delivering exceptional support in a challenging environment and a solid background in Veeva Vault QMS, this opportunity is perfect for you. Join a forward-thinking team dedicated to excellence in the healthcare sector.

Qualifications

• 5+ years of experience with Veeva Vault QMS and quality management processes.
• Strong communication and collaboration skills are essential for this role.

Responsibilities

• Provide expert support for Veeva Vault QMS and manage configurations.
• Collaborate with teams to troubleshoot issues and ensure compliance.

Skills

Veeva Vault QMS

Communication Skills

Collaboration Skills

Regulatory Requirements Knowledge

Tools

Veeva Vault

ITIL

ITSM

Job description

We are looking for a candidate with over 5 years of experience with Veeva Vault QMS, demonstrating a strong understanding of quality management processes and a proven track record in support roles, handling technical issues and user queries. Excellent communication and collaboration skills are essential, enabling effective work both independently and as part of a team. Additionally, knowledge of regulatory requirements in the healthcare industry is a plus. This role is perfect for someone with a solid background in Veeva Vault QMS and a passion for providing top-notch support in a challenging environment.

Key Responsibilities:

1. Provide expert support for Veeva Vault Quality Management System (QMS).
2. Collaborate with cross-functional teams to troubleshoot and resolve issues.
3. Ensure compliance with industry standards and regulatory requirements.
4. Manage and configure Veeva Vault QMS applications.
5. Conduct training sessions for end-users and stakeholders.
6. Develop and maintain documentation for system processes and configurations.
7. Monitor system performance and implement improvements.
8. Good knowledge of ITIL & ITSM processes.
9. Support the integration of Veeva Vault QMS with other enterprise systems.