VCS Assistant Canteen Chief- Miami FL

U.S. Department of Veterans Affairs; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs in Miami, FL is seeking an Assistant General Manager for the VA Medical Center Canteen to lead daily operations of Patriot Café, Patriot Retail, and Patriot Brew.

The role requires hands-on leadership, staff development, and a strong focus on customer service for Veterans and visitors, with responsibilities for food safety, inventory control, and local promotions to drive sales.

Qualifications

• Minimum 1–2 years direct food service/retail management experience.
• Proven track record of increasing sales and profits.
• Hands-on leadership with strong customer service focus.
• Proficient in Microsoft Office; experience with POS systems.
• ServSafe certification required or obtained within 90 days.
• A valid REAL ID is required to work with the Veterans Canteen Service.

Responsibilities

• Oversee daily operations of the Patriot Café, Patriot Retail, and/or Patriot Brew within the VA Medical Center.
• Supervise, train, and develop assigned personnel to build a high-performing team.
• Deliver outstanding customer service standards for Veterans, staff, and visitors.
• Ensure food safety, sanitation, cleanliness, and product availability.
• Reinforce adherence to operational policies, procedures, and quality standards.
• Assist in inventory control, labor costs, and budget performance.
• Develop local promotions to increase engagement and drive sales.
• Report to the Canteen Chief with updates on operations and compliance.

Skills

Management

Sales

Leadership

Customer Service

Hospitality

Microsoft Office

POS Systems

Education

ServSafe Certification

REAL ID

Tools

Microsoft Word

Microsoft Excel

POS Systems

Job description

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Assistant General Manager for our Miami - FL VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.

Qualifications

• Management Experience: Minimum of 1-2 years of direct food service and/or retail management experience.
• Proven track record of building sales - increasing profits - and developing staff.
• Leadership & Service Focus: Hands‑on leadership style with a strong emphasis on customer service and hospitality.
• Technical Skills: Proficient in Microsoft Office applications (Word - Excel - etc.) and experienced with POS systems.
• Certifications & Credentials: ServSafe certification required (or must be obtained within 90 days of hire).
• A current - valid REAL ID is required to work with the Veterans Canteen Service.

Duties

• Duties include - but are not limited to the following: Operations Leadership: Support the daily operations of the Patriot Café́ - Patriot Retail - and/or Patriot Brew within the VA Medical Center
• Team Supervision & Development: Supervise - train - and support assigned personnel to build a motivated - high‑performing team
• Customer Experience Excellence: Deliver and promote outstanding customer service standards to create a welcoming environment for Veterans - staff - and visitors
• Food Safety & Quality Assurance: Ensure food quality - sanitation - cleanliness - and product availability to maintain high safety and service standards
• Regulatory & Standards Compliance: Reinforce consistent adherence to established operational policies - procedures - and quality standards
• Financial & Resource Management: Assist in managing inventory control - labor costs - and budget performance to optimize efficiency and profitability
• Marketing & Promotions: Develop and implement local promotional programs to increase engagement and drive sales
• Leadership Accountability: Report directly to the Canteen Chief - providing updates on operations - performance - and compliance.