Vault Teller

BayPort Credit Union; Newport News (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

BayPort Credit Union is seeking a Vault Teller to deliver quality member service by processing financial transactions and addressing questions about products and services. You will support Lead Teller duties in their absence and assist with vault cash, balancing, and audits.

The role emphasizes accuracy, strong computer and communication skills, and a professional, team-oriented approach within a values-driven environment.

Qualifications

• High school diploma or equivalent.
• 1-2 years teller or related experience.
• Able to assist members and fellow tellers professionally.
• Strong cash handling with high accuracy.
• Strong computer skills including Microsoft Office.
• Excellent customer service, including phone skills.
• Well-organized and detail-oriented.

Responsibilities

• Process members’ financial transactions and resolve questions about products/services.
• Provide high-quality service in drive-thru and walk-up areas while following policies.
• Assist with vault cash handling and teller requests; manage instruments.
• Balance the vault, ATM, and cash dispensers; review daily closing issues.
• Ensure monthly cash drawer audits are completed and recorded.
• Handle complex member complaints and transaction inquiries.
• Perform opening and closing procedures for the branch.

Skills

Cash handling

Customer service

Attention to detail

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The primary purpose of the Vault Teller position is to provide quality service to members by processing financial transactions, resolving problems, answering questions and suggesting products and services that improve our members' financial well-being. Additionally, Vault Tellers are responsible for performing the essential functions and supporting duties of the Lead Teller in the Lead Teller’s absence.

Responsibilities include:

• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Processes members’ financial transactions, resolves problems, and answers questions regarding all of BayPort Credit Union’s products and services.
• Provides a high level of quality service to members in the drive thru and walk-up areas while adhering to all teller and check acceptance policies and procedures.
• Assists with cash received/disbursed from vault and handling of all teller requests. Responsible for all negotiable and non-negotiable instruments.
• Assists in the balancing of the vault, ATM and cash dispensing machines.
• Reviews out of balance conditions at daily closing and reconciles teller cash drawers and vault as required.
• Ensures monthly cash drawer audits are completed and recorded as required.
• Handles complex member complaints, transaction inquiries, and corrections or adjustments.
• Required to perform opening and closing procedures for the branch.
• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Communication, Diversity, Innovation, It’s On Me, and One Team.

Qualifications:

• High school diploma or equivalent education.
• 1-2 years previous Teller or related experience.
• Ability to assist members and fellow Tellers in a professional manner.
• Strong cash handling skills to include a high level of accuracy.
• Strong computer skills to include proficiency in Microsoft Office software.
• Strong customer service skills to include telephone skills.
• Well-organized and attentive to detail.

This description is not an all-inclusive list of all the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.