Teller

BayPort Credit Union Brand; Yorktown (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

BayPort Credit Union is seeking a Teller to accurately process a variety of financial transactions, assist members, and provide solutions that support their financial wellbeing. The role emphasizes service excellence, security, and adherence to branch procedures.

You will balance cash, answer questions about BayPort's products, and promote services aligned with members' needs. The position requires strong communication, attention to detail, and the ability to multitask in a fast-paced

Qualifications

• High School diploma or equivalent required.
• Acceptable credit rating and criminal background check.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Basic knowledge of financial products and services; willingness to learn more.

Responsibilities

• Process member transactions accurately (deposits, withdrawals, loan payments).
• Provide answers about BayPort products and services to members.
• Balance cash and inputs at end of day; ensure accuracy.
• Maintain a secure, organized teller workstation and comply with security protocols.
• Promote products and services aligned with members' needs and financial goals.
• Collaborate with colleagues and supervisors to resolve issues.
• Ensure compliance with credit union policies and regulatory requirements.
• Engage in training to deepen product knowledge and customer service skills.
• Support branch management to ensure smooth operations and service excellence.

Skills

Interpersonal skills

Communication

Attention to detail

Multitasking

Education

High School diploma or equivalent

Job description

The Teller is responsible for accurately processing a variety of financial transactions, addressing member inquiries, resolving issues, and providing financial solutions that contribute to the overall well‑being of our members. The Teller plays a key role in supporting the efficient operation of daily branch activities by maintaining a high standard of service, security, and compliance with all procedures and policies.

ESSENTIAL FUNCTIONS AND SUPPORTING DUTIES:

• Accurately process member transactions, including deposits, withdrawals, loan payments, and negotiable instruments. Provide comprehensive answers to member questions regarding BayPort Credit Union’s products and services.
• Deliver prompt, professional, and courteous service to members. Actively listen to members to understand their needs and offer appropriate solutions.
• Ensure all cash handling and financial transactions are processed with accuracy. Inspect and verify cash and other negotiable instruments for deposits. End‑of‑day balancing of teller station and transaction input to ensure accuracy.
• Maintain a clean, organized, and secure workstation. Adhere to security protocols when logging in/out of the teller station, securing cash, and ensuring supplies are stocked.
• Promote BayPort Credit Union’s products and services that are aligned with members’ needs and financial goals. Achieve sales and referral targets by identifying opportunities and providing education to enhance members’ financial well‑being.
• Foster positive relationships with colleagues and assist with sharing best practices and important updates. Work closely with co‑workers and supervisors to resolve member concerns and alert the team to any issues.
• Ensure compliance with all credit union policies, procedures, and regulatory requirements. Stay updated on internal communications and participate in all‑staff meetings and branch initiatives.
• Actively engage in training opportunities to deepen knowledge of financial products, procedures, compliance regulations, and customer service techniques. Take ownership of personal development and contribute to a positive branch culture.
• Support branch management with other tasks and duties as needed to ensure smooth branch operations and excellent member service.

Required Qualifications:

• High School education or equivalent
• Acceptable credit rating and criminal background check

Skills and Abilities:

• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Strong interpersonal and communication skills with the ability to build positive relationships with members and coworkers.
• Ability to work efficiently in a fast‑paced environment while maintaining attention to detail.
• Basic knowledge of financial products and services, with a desire to learn more.
• Strong organizational skills and ability to multitask.

This job description is not an all‑inclusive list of all the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and reserve the right to perform pre‑employment substance abuse testing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.