Vault Teller: Member Service & Cash Vault Specialist

BayPort Credit Union; Hampton (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

BayPort Credit Union seeks a Vault Teller to provide quality member service by processing financial transactions, resolving problems, and recommending products to improve members' financial wellbeing. The Vault Teller supports the Lead Teller in their absence and performs opening and closing branch procedures.

Responsibilities include adhering to BayPort’s Core Values, handling cash from the vault and teller requests, balancing vault/ATM, answering questions, and maintaining high accuracy with

Qualifications

• High school diploma or equivalent education.
• 1-2 years previous Teller or related experience.
• Ability to assist members and fellow Tellers in a professional manner.
• Strong cash handling skills to include a high level of accuracy.
• Strong computer skills to include proficiency in Microsoft Office software.
• Strong customer service skills to include telephone skills.
• Well-organized and attentive to detail.

Responsibilities

• Process members’ financial transactions, resolves problems, and answers questions regarding all BayPort Credit Union’s products and services.
• Provide a high level of quality service to members in the drive thru and walk-up areas while adhering to all teller and check acceptance policies and procedures.
• Assists with cash received/disbursed from vault and handling of all teller requests. Responsible for all negotiable and non-negotiable instruments.
• Assists in the balancing of the vault, ATM and cash dispensing machines.
• Reviews out of balance conditions at daily closing and reconciles teller cash drawers and vault as required.
• Ensures monthly cash drawer audits are completed and recorded as required.
• Handles complex member complaints, transaction inquiries, and corrections or adjustments.
• Required to perform opening and closing procedures for the branch.

Skills

Customer service

Cash handling

Communication

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

BayPort Credit Union seeks a Vault Teller to provide quality member service by processing financial transactions, resolving problems, and recommending products to improve members' financial wellbeing. The Vault Teller supports the Lead Teller in their absence and performs opening and closing branch procedures.

Responsibilities include adhering to BayPort’s Core Values, handling cash from the vault and teller requests, balancing vault/ATM, answering questions, and maintaining high accuracy with