Vault Operations Supervisor: Lead Teller Team & Compliance

Empyreal Logistics; Englewood (CO); On-site; USD 75,000 - 95,000; Full time

Job summary

Empyreal Logistics is seeking a Vault Supervisor to oversee daily vault operations, balance cash, and supervise teller staff. The role emphasizes not only what is done, but how it is accomplished, with strict adherence to regulatory requirements and security protocols.

You will lead a team, ensure accurate processing of currency, and maintain robust records while supporting continuous process improvements and staff development across shifts.

Qualifications

• Bachelor's degree or equivalent work experience.
• Must have the stamina to work 50 to 55 hours per week as needed.
• Knowledge of or ability to use Bank software and systems.
• Exceptional problem-solving and management skills are required.
• Excellent interpersonal skills are required.
• A positive attitude and ability to be a positive member of a team is required.
• Must have excellent observation skills and attention to detail.

Responsibilities

• Communicates positively in a team-oriented environment in person, by phone, in writing, and electronically.
• Provides effective day-to-day supervision of teller personnel.
• Supervises processing of all incoming and outgoing currency; schedules, prioritizes, assigns, and resolves bottlenecks.
• Ensures Federal Reserve Deposits are prepared to standard with correct documentation.
• Supervises daily vault balancing and maintains cash limits.
• Supervises tellers' daily reconciliations and assists staff with discrepancies.
• Monitors staff and provides feedback and guidance.
• Assists with locating cash discrepancies and more complex tasks.
• Investigates, reports, and resolves variances and operating issues; notifies managers.
• Ensures staff follow policies, procedures, and security protocols.
• Trains, cross-trains, and develops employees; addresses performance and conduct issues.
• Evaluates staff performance and conducts reviews; makes status-change recommendations.
• Maintains vault records and completes audits; travels to set up new locations or train staff.

Skills

Team leadership

Communication

Staff training

Bank software

Attention to detail

Education

Bachelor's degree

Tools

Bank software

Job description

Empyreal Logistics is seeking a Vault Supervisor to oversee daily vault operations, balance cash, and supervise teller staff. The role emphasizes not only what is done, but how it is accomplished, with strict adherence to regulatory requirements and security protocols.

You will lead a team, ensure accurate processing of currency, and maintain robust records while supporting continuous process improvements and staff development across shifts.