Cash Vault Teller

Empyreal Logistics; Shrewsbury (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Empyreal Logistics is seeking a Teller to process cash deposits and provide change fulfillment with a focus on accuracy and outstanding customer service. The role requires standing for extended periods, lifting up to 30 pounds, and using teller software and bar code scanners.

Ideal candidates will have a high school diploma, 1+ years cash-handling experience, strong math skills, and a professional, team-oriented attitude. Training will cover equipment use and safety procedures.

Qualifications

• Customer service mindset with professional communication.
• Accurate cash handling and arithmetic abilities.
• Ability to use computer and cash processing equipment.
• Willingness to lift up to 30 pounds, with occasional heavier lifts.
• Professional, courteous, and team-oriented.
• Trustworthiness and integrity are essential.

Responsibilities

• Process cash deposits and provide change fulfillment with accuracy and service.
• Safely operate cash processing equipment and maintain it in good working order.
• Log deposits into teller software and track assets.
• Use bar code scanners and PC equipment as needed.
• Maintain a clean teller area and report issues promptly.
• Communicate clearly with customers and coworkers in person or remotely.
• Assist with other duties as assigned.

Skills

Customer service

Cash handling

Numerical accuracy

Computer skills

Team player

Education

High school diploma or equivalent

Job description

Position Summary:

Our Tellers process cash deposits and provide change fulfillment services while ensuring accuracy and excellent customer service for all our customers. The Teller places value not only on what work gets done, but also how it gets done.

Major responsibilities are as follows:

• Maintains positive, friendly, and professional communications with co-workers, and management whether in person, by phone, in writing, and/or through computerized and other electronic means.
• Safely operates cash processing equipment and keeps equipment in good working order.
• Accurately and efficiently counts and logs clients' deposits into our teller software system.
• Uses handheld electronic devices to scan and track deposits.
• Prepares currency/coin orders.
• Ensures accurate counting and tracking of all vault assets.
• Ensures the safety of all negotiables and confidential records.
• Notifies supervisor/manager of any delays, issues, concerns, or problems in a timely manner.
• Maintains a clean and orderly teller processing area.
• Performs other duties as assigned.
• Ability to use a PC with keyboard and bar code scanner, cash processor, coin sorter/coin counter, calculator, copier, scanner, fax, telephone, printer, and other items as needed.
• Able to lift up to 50 pounds
• Ability to maintain continuous hours of standing or sitting
• Frequently required to stand, walk, sit, use hands and fingers to handle or feel, reach with hands and arms, talk or hear. Occasionally required to stoop, kneel, or crouch

Requirements:

We believe our competitive advantage is found in our people. If you are known as an exceptional employee who produces great work and believes in providing best-in-class customer service, we want you to join our growing team and share our vision.The position qualifications are as follows:

• High school diploma or equivalent is required.
• One or more years of teller, vault teller, cage cashier, lead cashier, or equivalent cash handling experience is preferred.
• Accuracy and good math skills are required.
• Must be able to use a computer and other cash processing equipment.
• Must be able to lift 30 pounds and sometimes a team lift of around 50 pounds.
• Exhibits professionalism, politeness, and courtesy and willingly steps in and helps the team.
• Trustworthiness and the ability to act with integrity is of utmost important.

Empyreal Logistics Culture:

• Acts in a manner that portrays Empyreal's vision, values, and WOW culture.
• Establishes respect for everyone, fosters an environment that builds and sustains productive relationships.
• Addresses conflict respectfully and constructively.
• Works in partnership within and across workgroups.
• Represents Empyreal as a transportation and customer service professional.
• Places value not only on what work gets done, but also how it gets done.