Vault Operations Lead - Secure Logistics & Team Coaching

Brink's, Incorporated; Orlando (FL); On-site; USD 60,000 - 95,000; Full time

Job summary

The Vault Manager II at Brink's, Incorporated in Orlando oversees vault operations, including currency handling and firearms safety, ensuring accuracy and compliance with security procedures. This role reports to Branch Management and supports the Manager and Logistics to maintain secure, efficient daily workflows.

Responsibilities include supervising vault staff, inventory control, opening/closing, coaching, monitoring performance, and maintaining quality customer service for Brink's clients.

Qualifications

• Minimum of 3 years operations experience in a vault, cash or coin processing environment.
• Minimum of 21 years of age.
• A valid firearms permit or ability to pass applicable firearms licensing.
• A valid guard card or ability to obtain a guard card or any other required licenses.

Responsibilities

• Provide first line management to Vault employees
• Oversee daily vault operations including but not limited to inventory management, opening and closing of branch and vault check in/out
• Provide coaching and skill development to employees on a consistent basis
• Monitor and adjust performance of all staff, machines and workflows
• Leverage systems, equipment and process redesign to drive continuous improvement in quality and efficiency
• Secure inventories by executing controls and ensuring strict compliance with security procedures
• Maintain and provide quality customer service and good communications with the customer base
• Ensure activities are performed in compliance with company policies and procedures as well as state and federal laws and regulations
• Maintain accurate records, handle customer inquiries, and balance transactions daily
• Assist Branch Management as need to meet branch goals
• Cross-train and perform other duties as assigned

Skills

Ethics

Detail orientation

Collaboration

Customer service

Independence

Professional demeanor

Leadership

Education

Bachelor's Degree

Job description

The Vault Manager II at Brink's, Incorporated in Orlando oversees vault operations, including currency handling and firearms safety, ensuring accuracy and compliance with security procedures. This role reports to Branch Management and supports the Manager and Logistics to maintain secure, efficient daily workflows.

Responsibilities include supervising vault staff, inventory control, opening/closing, coaching, monitoring performance, and maintaining quality customer service for Brink's clients.