Vault Operations Lead - Build & Scale Fulfillment

Courtyard; Bear (DE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance with dependents

Competitive salary

401(k) with 4% employer match

Dogfooding stipend $100/month

Wellness programs

Job summary

Courtyard is hiring a Vault Area Supervisor to build and own daily operations for a core fulfillment function in a fast-growing startup. You’ll lead on-floor teams, partner with engineering, product, and support to craft SOPs, training, and scalable processes, turning data into daily decisions to hit ambitious KPIs.

The role requires hands-on leadership, comfort with ambiguity, and a track record of delivering improvements in a warehouse or fulfillment setting.

Qualifications

• 3+ years of hands-on experience in fulfillment centers, warehouses, or logistics networks.
• Flexible schedule including nights, weekends, and holidays as required.
• Experience managing teams in a fast-scaling fulfillment or warehouse environment.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work on the floor for extended periods in a hands-on leadership role.
• Builder mentality with comfort working in ambiguity, and experience leading projects from start to reaching the intended customer.
• Strong attention to detail with the ability to manage multiple priorities while maintaining accuracy.
• Demonstrated ability to analyze data and use insights to drive daily execution and continuous improvement.
• Proficiency in Microsoft Excel or Google Sheets, including reporting, trend analysis, and data-driven decision-making.
• Experience with process improvements (Kaizen, Six Sigma, Lean Process)

Responsibilities

• Train, support, and develop hourly workforce; Associate & Shift Leads
• Lead safety, quality, productivity initiatives to protect associate and customer experience
• Collaborate with operations partners including engineering, customer support, and human resources to build plans targeting emerging KPI targets
• Create SOPs for emerging processes to support new verticals
• Create training documentation for newly hired team members
• Champion innovation and continuous improvement by implementing new processes, encouraging feedback from the floor, and driving efficiency improvements

Skills

Leadership

Communication

Interpersonal skills

On-floor leadership

Data analysis

Process improvement

Attention to detail

Data-driven decisions

Excel/Sheets

Tools

Microsoft Excel

Google Sheets

Job description

Courtyard is hiring a Vault Area Supervisor to build and own daily operations for a core fulfillment function in a fast-growing startup. You’ll lead on-floor teams, partner with engineering, product, and support to craft SOPs, training, and scalable processes, turning data into daily decisions to hit ambitious KPIs.

The role requires hands-on leadership, comfort with ambiguity, and a track record of delivering improvements in a warehouse or fulfillment setting.