Vault Member Service Representative (MSR)

Ignite Credit Union; Coldwater (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Bi-weekly 401(k) match

Education reimbursement

Wellness reimbursement

Medical/Dental/Vision insurance

HSA with employer contributions

Life insurance

Disability coverage

Paid time off

12 paid holidays

Employee assistance programs

Monthly incentives

Employee appreciation events

Job summary

Ignite Credit Union is seeking a Vault Member Service Representative for our branch in Michigan. The role combines member service with vault and cash operations, emphasizing accuracy and relationship building with members.

You will handle transactions, open memberships, manage cash and vault processes, and uphold security procedures while delivering excellent service to our community.

Qualifications

• Experience in retail banking or teller services is preferred.
• Strong cash-handling and confidentiality skills.
• Ability to open memberships and accounts and refer products.

Responsibilities

• Provide exceptional member service during transactions and account needs.
• Open new memberships and accounts; connect members with products.
• Manage daily vault operations, cash ordering, balancing and distribution.
• Maintain accurate cash levels for tellers and ATMs; ensure security controls.

Skills

Cash handling

Attention to detail

Organizational skills

Customer service

Banking systems

Education

High school diploma or GED

Job description

Description

Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At BlueOx Credit Union, a division of Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!

Benefits Offered:

• Bi-weekly 401(k) Match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer-paid Short and Long Term Disability coverage
• Pet Insurance
• Health Advocacy Support
• Generous Paid Time Off
• 12 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses
• Employee Discount Program for travel, shopping, restaurants, etc.

… and more

Requirements

Ignite Credit Union is looking for a Vault Member Service Representative to join our branch team. This position combines member service with responsibility for branch vault and cash operations. The ideal candidate is detail-oriented, comfortable handling financial transactions, and enjoys building relationships while helping members with their financial needs.

What You’ll Do

• Provide exceptional member service while assisting with transactions, accounts, and financial needs
• Open new memberships and accounts and connect members with appropriate products and services
• Manage daily branch vault operations, including cash ordering, balancing, reconciliation, and distribution
• Maintain accurate cash levels for teller drawers, ATMs, and other branch cash points
• Ensure cash handling, vault security, and dual-control procedures are consistently followed

What We’re Looking For

• High school diploma or GED
• 1–3 years of experience in retail banking, teller operations, branch services, or a related financial services role
• Strong cash-handling, organizational, and attention-to-detail skills
• Excellent communication and member service skills
• Ability to maintain accuracy, confidentiality, and accountability
• Experience with banking systems and digital financial tools preferred

At BlueOx Credit Union, a division of Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!

BlueOx Credit Union, a division of Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.