Member Service Representative

Geovista Federal Credit Union; Rincon (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

GeoVista Federal Credit Union is seeking a teller to support daily financial transactions, member services, and cross-selling opportunities. You will handle deposits, withdrawals, loan payments, and various cash instruments while maintaining accuracy and security.

The role requires strong communication, attention to detail, and a customer-focused approach. A high school diploma and background check are required; flexibility for occasional travel within the region may be needed.

Qualifications

• High school diploma or equivalent.
• 1 year in financial or retail sales with cash handling, customer service and sales.
• Attention to detail and basic math aptitude.
• Demonstrate good judgement evaluating identities, accounts, checks and currency.
• Ability to communicate with members and others at all levels.
• Working knowledge of Word, Excel and PowerPoint.
• Maintain confidentiality and professionalism.
• Must pass background check.

Responsibilities

• Receives and processes financial transactions including deposits, withdrawals, check cashing, loan/credit card payments and advances, cash advances, cashier's checks and money orders, and redeeming savings bonds.
• Performs member account maintenance.
• Follow Credit Union policies and security procedures.
• Maintain balancing records per teller standards.
• Initiate conversations with members to determine financial needs and cross-sell products and services.
• Provide exceptional member service with all interactions.
• Other duties as assigned.

Skills

Problem solving

Travel willingness

Sits/stands long periods

Attention to detail

Basic math

Communication skills

Confidentiality & professionalism

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Come Join Our Team!

We are growing and looking for talented individuals to join the GeoVista Credit Union Team. If you are passionate about serving your community, helping members achieve their financial goals, and working in a supportive team environment, we want to hear from you!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Come Join Our Team!

We are growing and looking for talented individuals to join the GeoVista Credit Union Team. If you are passionate about serving your community, helping members achieve their financial goals, and working in a supportive team environment, we want to hear from you!

Why work for us?

• Competitive pay and benefits
• Opportunities for growth and development
• Meaningful work serving our members every day

Primary Duties and Responsibilities:

• Receives and processes financial transactions including deposits, withdrawals, check cashing, loan/credit card payments and advances, cash advances, issuing savings/cashier's checks and money orders, and redeeming savings bonds.
• Performs member account maintenance.
• Must be familiar with Credit Union policies and procedures in order to effectively follow security procedures, handle/direct problems, complaint and special situations.
• Personally maintains a balancing record in accordance with the teller balance standards.
• Initiates conversations with members to determine their financial needs, cross sells Credit Union products and services.
• Provide exceptional member service with all member interactions.
• Other duties as assigned.

Required Skills:

Problem solving skills, as well as the ability to travel if asked to fill in at another branch, based on need. Ability to sit or stand for extended periods is also required.

Required Experience:

• High school diploma or equivalent.
• Minimum experience of 1 year in financial or retail sales environment that involves cash handling, customer service and sales.
• Attention to detail and basic math and number sequencing aptitude.
• Demonstrate good judgement in order to evaluate identities, accounts, checks and currency.
• Ability to communicate with members and others at all levels of the Credit Union, in written and verbal formats.
• Working knowledge of Microsoft Word, Excel and Power Point software applications.
• Ability to maintain confidentiality and professionalism.
• Salary based on experience
• Must be able to pass background check

GeoVista Federal Credit Union is an equal opportunity employer

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